Hotels near SmartCentres Kenaston Common, Winnipeg

The worst experience of my life. I am one of the Elite member with Wyndham. Last year had incident with one Days Inn hotel insects I complaint but no reply since then I moved to Hilton group. The reason I booked this hotel as I wanted to use my left over points before it expires. I booked 3 nights and it was confirmed booking which was also verified by Wyndham customer support and front office but when I arrived from hotel after day exhaustion from Toronto I was told due to Sales booking I don't have any room and they can't do anything I just have to wait. I arrived 11 pm and I took Days of to go for Hunting. Had to wake early but the Frint office had no idea what to do as it was not in their control. None of the management was there to support this matter. It was not knly me other 4-5 guests were also had this issue. After 10-15 min wait when I asked that they have to update me as I have to leave for hunt in 5 hrs I need a place to rest. I was told by the night staff that if I keep arguing they will call security and kick me out. That's what I deserve as being a Elite member customer. After 1 hr of struggle calling Wyndham head offices, a staff member offered me that he will get me a hotel in middle of downtown but they don't have car Park. I was not comfortable to accept then they given me finally a room after 1 hr which as you can see in pic with water leakage, paint issues. It's a Beautiful hotel no doubt but Trust me worst Management. They will not take as a guest instead a number give your room to other on favoritism or higher rates. Pls be aware if you don't want to mess your holidays. IT messed my hard earned holidays.

I called a week earlier as I booked 2 rooms and requested joining rooms and late check-in. We only stayed a night, a total of 10 hours in this hotel. Did not even use their amenities as we were all tired. The customer service on the phone promised me that I will get the joining rooms when we get there, but when we came, the evening front desk guy told me that we cannot have it. First of all, he did not even tell me that I would not have the joining rooms, he just gave me the keys. It was when I asked if these are the joining rooms that I requested for when he told me no. I asked why, and after looking for explanation in his computer for over 2 minutes (I know because I saw him timing himself on his phone), he said the AC is down. I told him it was disappointing as after 14 hours of being in the road, this is just all my kids were hoping for. He just shrugged his shoulders and said ”when you come back here, look for me and I will give you your request” and said sorry. The morning when I checked out, the nice Asian front desk lady who I talked to over the phone apologized for what happened. She did not know why the guy did not give me what I requested for. She even told me that she made a note in the computer that I should have the joining rooms and their manager approved of it. I gave 3 stars just because of how the lady handled the situation and cleanliness. The front desk guy did not do his best and what we are always trained for in hospitality ”go above and beyond.” I do not want anything from this hotel, but I just wanted to let you know that they need a training for customer care. -- Oh, and no lotions provided in the bathrooms.

Room facilities are a bit old, but health is OK. The bed is particularly soft, and it will feel very tired after a night of sleep. This pure personal feeling, a small partner who likes a soft bed is a good choice! I have no breakfast in the room, which determines that the price/performance ratio is still a little low. The most important thing is that there is no free parking lot. I didn’t expect this parking time. The parking fee is 15 knives/day. Others are okay, friends who have no car live here is good, after all, it is downtown, it is quite convenient.

We chose this hotel since my toddler wanted to go to the dinosaur water park, which he really enjoyed. My biggest concern is that they no longer provide room cleaning service (unless requested). I was never informed of this and was so confused by the second day that I finally went to the front desk to inquire why my room hadn't been cleaned. By this time the cleaning staff had left and I spent my last night cleaning my hotel room as the garbage bins were full and we had run out of towels (there is very limited space to hang towels in the bathroom). The front desk told me to place the towels and garbage in the hallway and that they would drop off supplies. Fresh towels and coffee refills were quickly dropped off, but my used towels and garbage sat in the hallway for about 12 hours. I was wondering why everyone had piles of towels and garbage outside their door! Not exactly the best ”covid-19” cleanliness protocol. I would have appreciated being informed of their cleaning protocols during the reservation or check-in process.

The hotel is very clean and tidy, and the decoration is relatively modern. The location is definitely the best, the area is very lively at night and very safe. Opposite the Human Rights Museum, the view is superb. There are plenty of parking spaces, but the price is a bit expensive. The only downside is that there is no swimming pool.

Generally, this a very nice hotel and the price is amazing given its central location. The staff are excellent, helpful and friendly. We also enjoyed the modern feel of our room. We were well stocked with clean towels, and bedding was comfy and clean. As cons, you could tell looking at the nooks and crannies along the walls that a more thorough cleaning is needed soon. Housekeeping was also unavailable for two days of our stay due to staff shortages. While this didn't really affect us, and I do appreciate there are industry wide issues, it's something to keep in mind if you require daily cleaning. Truthfully, our biggest issue was the noise and disturbances outside that we heard at night. Again, this isn't the hotel's fault by any means but potential visitors should be aware. Although we only stayed 3 nights, I got woken up frequently by ambulances, police car sirens, racing cars, and once even by a 4am altercation outside on Portage. We were all the way up on the 14th floor. Ear plugs helped but it didn't dull out everything. So, if you're noise sensitive, maybe ask for a room facing Ellice or Hargrave? Parking at the nearby secured Indigo parkade is also $20/day so don't forget to factor that into your budgeting.

This was an overnight, weekend leisure stay for a nearby event. Despite having never stayed here before, the location was very convenient and the website photos were encouraging. Booking was simple using the website and check in was pleasant. On entering the room, the temperature was noticeably hot. Uncomfortably hot. We assessed this was because of direct sunlight coming through the window so we closed the shade somewhat and beeped the temperature down on the thermostat. Due to our schedule, and not thinking it would be an issue, we left immediately and didn't advise the desk. On return later that evening, the room was still incredibly hot (~25-30C) despite the thermostat being set to 19C. We had another timeline to make but we advised the desk on leaving. We were told the room temperature was ”centrally controlled” and that it wasn't possible to change it. We were offered a change of room but this was impossible as we had to leave immediately. We were offered a fan which we accepted. On return to the room the 3rd time later that night, the temperature was ridiculously high and nearly unbearable; the vent was blowing hot. The fan was of little use as the window would not open so it simply circulated stale air. We also noticed the blinds would not fully close so early morning sunlight brought an abrupt end to an already terrible night's sleep. On check out, the person at the desk made no inquiry into the quality of our stay and we simply left the keys on the desk. I then had to call the hotel later for a copy of the receipt as one wasn't emailed. I stay in hotels 60+ nights/year and this was one of the worst for quality, value and customer service. I will not be returning.

This hotel is conveniently located opposite the airport. The internal facilities are clean and tidy. Very good stay experience. Will come again next time

The disinfectant water in the hotel corridor tastes very heavy, and it also smells moldy. The room is generally hygienic, but this hotel has a super large water slide, very suitable for bringing a baby, parking is also convenient

Very Impressed with The Mere Hotel Great Location Excellent rooms , clean , upscale Definitely a must stay location when in Winnipeg. Visit the CIBO Waterfront Cafe located right beside the hotel. Tremendous service, superb food and eclectic atmosphere.