Holiday Inn Windsor - Wine Country

I stayed in the suite for mother's day weekend and it was wonderful! I loved the hot tub suite!

Amazing staff and fun yet strange neighbors.

Due to the software outage, I was unable to fly to SFO on July 20 to keep the reservation at the hotel. Delta tried to rebook my flight but was unable to do so. I canceled the reservation the morning of the 20th the moment that I knew I was unable to get there. This therefore became a “late cancellation” which the hotel has refused to refund. I’ve spoken with them and they said that although I canceled the reservations, I did not contact them in time for a refund. I just spoke with them and they say that it’s too late. I’m a very good customer of theirs and this is beyond horrible customer service. They won’t even provide for a future stay at the chain. You would think that a business that has a VERY good customer would want to keep their VERY good customer under the circumstances but I guess not.

This place charged my card and still has yet to refund me my remaining 128.00 . They charge 100.00 Deposit. Yet my card was charged 328.00. They upsell you threw text don't do it . Its trash . There is a express holiday Inn down the street . Better location and svc.

It was a great stay! The housekeeping manager was super helpful and friendly. She made sure our stay was a good experience. She was amazing and the room was very clean and stock with toiletries and good coffee. The front staff were amazing too. Super friendly staff overall. We will definitely stay here again.

Took a 1 BR suite for 4 nights. Very spacious & clean. The mattress was comfy. The bathroom was large with 2 sinks and a hot tub. The kitchen area held a full size fridge, microwave & a dishwasher. There was no cook top, but a hot pad counter top plug in was located on the shelf. Morning breakfast was very nicely done. There were not many selections, but what was there was well prepared. Free parking and easy walk to Windsor shops and restaurants. My only suggestion is for the kitchen area to have a few more glasses, utensils and paper toweling. Will definitely stay here again on a future visit.

We are Platinum IHG members. We know what to expect when staying at a HI. It isn't luxury, but for the most part they are clean and all the same. This particular HI was clean, I'll give them that, and I do appreciate the cleanliness. However, it is very clear they are short staffed. We stood at the desk for 5+ minutes each time and had to use the lobby phone to find a worker. Our remote stopped working and they couldn't bring us another one, we had to come grab it. Not huge deals, but something that managers/owners should note. The biggest issue was broken items. Aside from the remote, the mini fridge went out on our 2nd day and everything inside spoiled. The makeup mirror on the bathroom wall was completely broken and propped up against the wall. The bathroom door had to remain open because the opening and shutting creating a super loud screeching noise. The AC would only blow if there was room movement, so at night it stopped blowing all together and the room heated up. Lastly, the bed was miserable. The foot of the mattress was visibly higher than the head and you roll into the center of the mattress upon laying down. Definitely needs replacing. The location was convenient but overall it needs some work and more employees on staff.

This is one of the best HI hotels I ever stayed This is one of the best HI hotels I ever stayed Modern design, great customer service from check in to check out, they recognized my status immediately and employees always are smiling. And the more important thing VERY CLEAN from out side to inside and room Nice parking, convince store, business center, guess laundry, bar and grill on site Also expending and ice machine in the floor Definitely is my hotel when I travel to this area. Stay here and you don’t going to be disappointed Modern design, great customer service from check in to check out, they recognized my status immediately and employees always are smiling. And the more important thing VERY CLEAN from out side to inside and room Nice parking, convince store, business center, guess laundry, bar and grill on site Also expending and ice machine in the floor Definitely is my hotel when I travel to this area. Stay here and you don’t going to be disappointed

I stayed at the Holiday Inn Windsor Wine Country for a weekend getaway with my family. The hotel is brand new and has a nice location close to wineries and the 101 highway. The check-in process was smooth and flexible, and the staff was friendly and helpful. So far so good. However, things went downhill from there. The pool was not heated adequately, so we felt like we were swimming in ice water. The rooms were very crammed, with barely enough space for our luggage and belongings. There were no EV chargers in the parking lot, which was inconvenient for us since we drove an electric car. There was no free breakfast included in our rate, which I found surprising for a Holiday Inn. And worst of all, the wifi didn’t work at all during our stay, which made it impossible to check our emails or stream anything online. To top it all off, the faucet in the shower sprayed water everywhere when it was turned on, wasting a lot of water. Unacceptable in an area prone to drought. It felt like they didn’t care about the environment at all. Overall, I expected more from a new hotel that claims to offer contemporary design and amenities. It felt like they cut corners on some important features that would make guests comfortable and happy. I hope they improve their service and facilities soon, otherwise I don’t think I would stay here again.