Holiday Inn Express Windsor Sonoma Wine Country

Our stay started poorly and only worsened. Upon arrival late Friday night, we requested a child bed, which wasn’t set up in our room. While the night shift associate kindly provided one from storage, it was outdated and posed safety risks. We opted to pay in cash at check-out for convenience, given the difficulty of managing our luggage and child. However, when I returned to the hotel later that day and needed a new key, I was met with poor service from George, the manager. He insisted on immediate cash payment of $404, despite my explanation that I had $300 in cash and could pay the remainder by card later. He refused to accept this and instead charged my card twice without authorization, once for $288 and then for $188. George's handling of the situation was unprofessional and dismissive. When I requested to speak with the General Manager, I was put on hold for 30 minutes and received no follow-up. George later called back demanding $244 in cash, even though I had already offered $300. Upon returning to the hotel that evening, I discovered that George had deactivated my room keys and attempted to access my safe. The "Do Not Disturb" sign was tampered with, and my closet door was left open. The staff seemed alarmed when I confronted them, indicating awareness of the mishandling. Attempts to resolve these issues through the management company and Holiday Inn's service center were fruitless. I was redirected back to the same manager, and the service center could only escalate the matter to an overseas team with no real authority. I am still owed $388 for unauthorized charges and a deposit. In summary, this experience was marked by poor customer service, security breaches, and unprofessional conduct. I strongly advise against staying here.

The staff at Holiday inn exemplifies professionalism and genuine hospitality. Every member of the team, from the front desk to the housekeeping staff, went above and beyond to ensure a seamless and enjoyable stay. Their attention to detail and commitment to guest satisfaction were truly impressive.

My stay at this hotel was absolutely fantastic! The service was impeccable, and the rooms were a perfect blend of comfort and elegance. I must give a special shoutout to Arnold, whose exceptional attentiveness and friendly demeanor truly enhanced my experience. It's rare to encounter someone so dedicated to ensuring guests feel welcomed and cared for. Arnold's outstanding service, coupled with the hotel's overall excellence, makes it a standout choice for anyone seeking a memorable and enjoyable stay. Kudos to the entire team for creating such a delightful atmosphere!

The accommodations at holiday inn are nothing short of luxurious. My room was tastefully decorated, combining modern amenities with a touch of elegance. The attention to detail was evident in every aspect, from the plush bedding to the well-appointed bathroom. The room's cleanliness was impeccable, contributing to a sense of comfort and relaxation throughout my stay.

The rooms are spacious, the furniture comfortable, the beds exceptionally so. Quiet. The gym is smallish but there is a spa and pool. The hotel is convenient to downtown, walking distance; a fun bowling alley and 'neighborhood style' bar is next-door. Easy access to the highway. Over the past year I probably had 10 visits and 20 nights visiting family in the area. The management is attentive if a need was encountered. Since I travel quite a bit, that is important to me. Even the hotel owner responded to a request. Guest services manager Arnold Mzera is exceptional having had national and international experience in hospitality. He is the equal to my experiences in 4 and 5-star hotel resort properties. It's a popular hotel, so a little wear is expected. In one visit the elevator was out of service and on another the spa jets were not working. And on another, the pancake machine wasn't working! :) All the front desk staff is excellent (kudos to Lupica) as well as the woman who runs the clean and well stocked breakfast room. Leaving a small tip is also appreciated.