Windsor Terrace Motel

Was good for a overnight stay for work....

Appalling place to stay. Towels were stained and falling apart. Balcony dirty with cigarette butts on the ground. Table and chairs filthy. Remote for TV didn’t work and requested for this to be fixed, was handed batteries to replace. Still didn’t work and was told to use buttons on side of the ancient TV that didn’t get all Sydney channels. Wifi dreadful. Bathroom exhaust filter broken and resting on top of shower rail. Old rattler air conditioner that you needed to stand on chair to adjust and so loud. Could not sleep with it on

Horrible. Booked a twin room and discovered it was with a double bed. NEEDED 2 single beds. Person at the front desk very dismissive and basically said it was tough luck and that's all they had! No choice but to stay here with the double. Room did not have towels or cutlery. Bath mat supplied had dirty footprints on it! Went to front desk again and asked for some towels and the man very grudgingly got us some. Linen was dirty with cigarette burns and oily stains. Service extremely poor. Needed earplugs for the air conditioner it was so loud.

The worst place I have ever stayed at, in 11 years travelling around Australia., should be condemned. Would not even be good enough for the homeless., Glad I’ve bought my own doona, and would not risk using the shower. Will have a quick coffee before I escape in the morning.,

A very basic motel with a clean bed. Unfortunately the bathroom was quite unclean- the shower curtain was putrid and the towel provided had more holes than Swiss cheese. Not really satisfactory at all.

The room was disgusting, unclean, bed was hard and should have been replaced years ago, large lumps of spackle on the wall, NO SMOKE ALARM, given a romote for the TV when booking in, it didn't work! No mugs or cutlery, furniture was very old and needed replacement many years ago. Staff in office was not interested in my concerns at the end of our stay. An extremely unpleasant experience.

Location is awesome! Very close to the river and shops and Sunday markets. However, be aware that you must pay for internet if you book online. Call directly and ask for free 1, 3, 5 or 10 hours of internet. Internet is fast, and my wife and I rely on that for our travels. There has been major flooding in Windsor early 2022, so lower levels still require renovations and the nice staff there are working on it the best they can. Great value for money! :)

My husband booked a room for 2 nights for a work trip. He booked around a month in advance via a phone call. He gave his credit card details to pay a deposit and secure the room. When he arrived, they had given away his room due to his credit card having expired. They only noticed on the day of arrival and claim to have called him that morning. He received no call, as evidenced by his lack of missed calls while driving (he showed the staff his phone and they still didn't believe him!). When he asked for the credit card details they had, they quoted him the wrong number. When he said that isn't his card details, they claim it must be an old card. It isn't. He has never had a card with those details or that expiry date. They assure him he must have 🤷‍♀️. Instead of apologising, they continue to tell him he gave the wrong number and they tried to call him, asking 'Shouldn't you have called to confirm your room a week ago?' Well, shouldn't you have taken the deposit weeks ago and called to let him know YOU wrote down the wrong number? He is now without a bed for the night and all you can do is blame him? People make mistakes all the time, but it is made far worse when they are unwilling to own up to them. Absolutely dreadful customer service.