Naankuse Lodge

We chose this lodge for our stay, having booked a room for 4,900 NAD per night. Exhausted after a long journey, we were looking forward to taking a shower and washing off the dust. However, upon arriving in our room, we discovered that there was no hot—or even warm—water. After reporting the issue to the reception and waiting, the water became only slightly warmer. When we raised the concern again, Caroline offered us the option to shower in another room far from ours, but we couldn’t relocate there because “the roof was leaking.” In other words, if we wanted warm water, we had to run back and forth between our room and another one in a completely different area. The conditions provided were worse than those at a campsite. Caroline showed no concern for our comfort. Several hours after check-in, we still couldn’t take the long-awaited shower in our own room without having to dash through the street with wet clothes and hair. Additionally, at check-in, we inquired about activities for the following day. Caroline presented us with three options: a drive, a cheetah walk, and carnivore feeding. We took some time to decide, and when we returned an hour later to book the carnivore feeding, she informed us that it was already fully booked. Moreover, even at the dinner nobody met us and conducted to the table. We were on our own. We are disappointed. Having traveled extensively across Namibia, we have never encountered such a poor treatment at a lodge. Notably, this is the low season, and there is no overwhelming influx of guests. If the management finds this level of service acceptable, then good luck, guys!

perfect for a quiet weekend away my husband and i stayed at naankuse lodge for 3 nights at the tail end of our trip that spanned south africa, botswana, zambia and zimbabwe. we wanted a couple days to just relax after a 3 week group safari tour that was constantly on the go. we are glad we came to naankuse as it was a slower pace, allowing us to sleep in, do 2 excursions a day, and walk the property at our leisure without being on a true schedule. it also allowed us to just sit on the porch and relax, talk, taking in nature. we stayed in one of the huts that was within walking distance to the main lodge. it was fine for a couple, was clean, had a private porch but probably not for a family or traveling with another couple because it has an open shower, meaning the shower is not enclosed, its smack in the middle of the room. otherwise - would recommend. the guides for our excursions had alot of experience and knowledge, and were great to talk to.

Love the location, set up, and staff