For the return to North Germany from our holiday at Lago Maggiore/I, we had booked a night online directly at the Wild Herb Hotel, Windelsbach. Since my wife and I had awarded the ”suite”, we also wanted to give our adult daughter a little ”luxury” and had booked a ”double room for single accommodation” offered for you (all together in November 2023). These reservations were confirmed by the hotel by email at the time. On arrival at 18.05.24 we were informed of our greatest surprise - and without any prior notice or contact - from the hotel that you are self-equipped from the ”Double Room” have made a single room booking for our daughter. There would be no room alternatives because of full coating. This single room had the logistical disadvantage that it is located in the first floor with the room door directly to the staircase. All hotel guests had to pass the stairs in this staircase at the single rooms to reach their respective rooms (exclusively located on the first and second floors - no lift). Since this small single room was bright, our daughter received all the stairs ”skin-near” every evening and morning. Crook of history: we had to book the - not - single room pay the higher price of the booked ”Double Room for Individual Installation”! Despite clear instructions and submission of the written hotel confirmation, the Lord on the counter insisted on the payment of the excess price with arguments that we can be misleading. We have made ourselves, after these experiences, never again to set a foot in the restaurant and/or hotel, even if the restaurant itself had deserved a much better review because of good food.
Excellent
22 Reviews