Winchester Royal Hotel Reviews

The hotel is well located in the centre of town however parking and access by car was a big problem; we had to park a mile away. Our room (and those of other travellers) wasn't ready on arrival. The room was in the main building; the bed was comfortable and the room had usual amenities. The shower was a little dated. We used the bar which was comfortable although overly busy due to two large parties booked in for events that evening. The bartender, Micky, coped really well with the large number of customers from the events. Breakfast included a good choice of hot and cold options and service was good. We felt the hotel tariff was over-priced even allowing that we visited for the Christmas market in December.

The room and the price match. The breakfast at 12 pounds is good, which is more affordable than the outside. There was a problem at the time of settlement, and I calculated two extra nights of room charges. After I found out, I went back to the hotel to ask the staff to refund, but in the end I returned to the bank and still lost more than ten pounds. Maybe it was the difference in currency exchange? Tax? The hotel email address is wrong and the communication is not smooth. Ctrip's customer service is enthusiastic, but it seems to have little effect.