Winchester

We chose this hotel due to proximity to our family who live in Winchester but that was a mistake. The Noise from the Air con on the first floor was unbearable, even with recordings of the noise and a complaint in person and in writing and being told the aircon had just been replaced we somehow complained incorrectly and we don't fall under the good night guarantee. The staff mentioned they heard the noise and had reported it on their morning walk through but when speaking to guest relations somehow that was now not recorded and they said they had no evidence of that. We've stayed before and had a good experience but i can honestly say this fell well short of what they report to offer. The staff were nice , when you could find them, the breakfast was reasonably priced and good quality but that is about all the compliments i could give. I would not stay again.

The bed is remarkably comfortable, the room was clean as a whistle. Staff were friendly, hotel was quiet as well, ample parking, easy to find. Bathroom is also very clean and the shower is pretty decent. All in all, for the money, there's nothing to complain about at all.

The hairdryer started smoking and sparking and I had to isolate it. We got a replacement and that stopped working as well! We were very disappointed, my wife felt a little ill so decided to come home, without even staying the night! Thank god we did not pay much. The place is ok if you don’t want to pay much, and just need a bed for the night.

Another one night stay in our favourite Premier Inn or "Moon hotel" as our daughter calls it! Good food, in particular the children's menu and great staff, including Peter, Bushira and the manager Barry who couldn't have been more helpful!