Comfort Inn & Suites Saratoga Springs

The rooms have been redone recently. The beds were new and so plush and wonderful. Had a great night's sleep. The furniture in the room is new also. Nicest comfort suites i have stayed at. however, they are still doing upgrades to this hotel in terms of the Hallways need new carpeting and the front of guest room doors need painting. But once you get inside your room you will be delighted with a sparkling room so clean and new. Lots of space in our room as it was a handicap room. bathroom huge. Staff at front desk very kind and welcoming. this Hotel is a few minutes away from downtown but it worked well for us. Prices were very good for the area. Saratoga can be very high priced but at this Hotel you get your moneys worth and more. The lobby breakfast area is huge. Great assortment at breakfast. I would stay here again.

We have been travelers for many years. We have been impressed with the attention to detail at this hotel. We stayed at this hotel when it was a Best Western many years ago. We visited in the fall and loved sitting by the fireplace and having hot cocoa. The renovations by new owners are wonderful. The business center isn’t open as yet. There is 24hr hot coffee, hot tea, hot cocoa are available in the lobby. So, in colder weather you can sit by the lit fireplace with a hot drink. Breakfast was complimentary and nice addition. Nikki at the front desk was very welcoming. She explained everything about the hotel to enhance our stay. Housekeeping is available every day. The staff in housekeeping were very through in cleaning. We chose to just have clean towels every morning. Our room was immaculate when we entered. We did not have any ants or other insects. We know that during hot weather the smell or unwrapped food can attract insects. Hopefully, we won’t have any, since we were anxious to review the hotel ASAP, even during our stay. The complimentary shuttle to the racetrack is available. We took advantage of this service. The driver- John was very helpful with suggestions about Saratoga Springs events. We left on time to the track. He picked us up with an umbrella because of the intermittent rain storms. John was very entertaining. We are having a wonderful time in Saratoga Springs at this Choice Comfort Inn

Very disappointing. For over $300/ night, got zero housekeeping over 4 days- they even messed up supplies requested. They put in sneaky extra charges that you have to be alert to get deleted. Hallway in bad condition and smelled damp. Very difficult to get internet reception. Good news- beds v comfortable, desk staff v nice- despite inserting sneaky charges!

I was torn between rating this place a 3 or 4. 3.5 seems right. Room seemed clean, but had ants all over the food and drink we had in the room. The second major concern was a lack of grab bar/s in the bathtub/shower. Very slippery and dangerous. The staff were all friendly, and helpful.

Had a nice large room with the usual facilities - Tea/Coffee maker, TV, microwave, fridge and 2 x queen size beds. Very pleasant arrival. Room and bathroom were very clean as was the bedding. No facilities for dinner dining in the hotel. Have to eat out somewhere else. There is a Walmart Suprecentre across the road so we bought goodies from there and brought them back to our room. Went down for breakfast at 08:00 and there was nowhere to sit apart from the fireplace hearth!!!!! There were insufficient tables to accommodate all those who were wanting breakfast. Only 2 settees in Reception, both occupied by diners Other downsides were, no bar in which to relax in the evening and have a drink and no sockets available in the room with which to charge cameras or phones. There were also some broken tiles on the bathroom floor which will contain germs

We stayed one night and were very happy. I checked the rates several times and was a little annoyed that the price kept increasing, but booked early enough to still get a good deal. The hotel was pretty crowded, but was very quiet. We used the pool which was very clean and quiet. The breakfast in the morning was great. Homemade waffles, fruit, muffins, etc. I would definitely return.

We have been visiting this hotel for over 10 years by ourselves and our family members at least twice a year. Past visits have always been good with no complaints or issues. This year my wife and I went away for a Valentines Day getaway without our children. Upon arrival, I was charged a "$100 fee" which I have NEVER been charged for booking a room. I figured as long as the fee is returned upon departure, not a big deal. The room was the worst as far as cleanliness as we've EVER experienced. Upon arrival I had to use the bathroom, and was disgusted by the scene of a public hair floating in the toilet that had not been obviously previously flushed. I dismissed it to maybe being short staffed with the loss of bookings due to COVID. The rest of the trip went OK. A day after leaving we were charged $267 for smoking in our room, which NEVER happened, nor has it EVER happened in the over 10 years we've stayed here. They "allege" they have photo evidence which OF COURSE was never sent to me. There was NO smell of smoke in our room upon arrival, nor upon departure!! Anyone with half a brain cell knows, NO MATTER WHAT you smoke, it WILL leave a smell for days! Not to mention, if their security cameras actually work for the safety of their staff and guests, then they have video evidence of my wife and I going down to their "designated outside smoking area" every few hours. After my wife called to talk to the hotel about the charge, and some uneducated, ignorant, and rude employee didn't listen to her and fought with her how we smoked in the room, I don't expect anything to change. We will just continue to stay at the Marriott up the road where they hire nice, competent, guest friendly, and smart employees. Just want everyone to know that no matter how long you're a returning customer to this company's hotel, EVENTUALLY you will be crapped on and charged for b.s. charges. Never again!!

This hotel is dirty. The bathroom had peeling wallpaper, filthy grout, filthy carpet, water stains on the walls and ceiling of the room, and a door that didn't fit properly. We came back to the room after it had been "cleaned" and the door hadn't even been closed! Anyone could have just walked right in! We paid over $300 for this room since I booked it on Trip Advisor! DON'T BOOK ON TRIP ADVISOR!!! What a terrible thing to do to a customer!!!!!!!!! The hotel said they couldn't change us to their regular rate (50% cheaper than what we paid by booking through a Trip Advisor partner!) since I had booked it through a Trip Advisor partner. I booked for our friends as well and they got screwed, too, by having to pay DOUBLE THE RATE for a filthy, terrible room. OMG!!!!! The free breakfast was dreadful and dried out! We couldn't eat it and had to go elsewhere for breakfast! The only nice thing about this place was the friendly staff. But, we would rather have had rude staff and a CLEAN ROOM AND BATHROOM AT A REASONABLE PRICE!!! The Price Finder service is a ripoff!!! I copied this DIRECTLY FROM THE TRIP ADVISOR SITE..."Book the lowest prices on TripAdvisor. We check rates from hundreds of sites to find you the lowest prices on hotels." DON'T DO IT!!! No one, it seems, is able to refund your money for such a ripoff!!! DO NOT BELIEVE THIS!!! CALL THE HOTEL DIRECTLY TO BOOK!!!