Embassy Suites by Hilton Wilmington Riverfront

Some front dest staff were not so friendly and I was so disappointed to talk with them

Liked the hotel, nicely located close to downtown. Was really impressed with the helpfulness of the valet parking attendant. Dom was professional and gave us a location for a late dinner.

Stayed here for a couple of night for work as I was in town for a conference. Check in was decent, the lady at the desk was friendly and helpful. My only frustration (which I seem to say about every Hilton review I give) is that they don’t do well allowing check-ins earlier than 2PM – 4PM. I know full well what time check-in is, but Hilton needs to get with the program with business travelers… We need to check-in when we arrive. We often have the day planned and need to get the check-in out of the way so proceed with our day. I very rarely have this problem at Marriott properties and each time I say this, someone from Hilton replies telling me what time check in is. I get it, but that doesn't make it right and it’s the reason I’m primarily a Bonvoy member and will be until Hilton fixes this. OK – Enough of that. The room was ok. It was a large king bed room with a living room when you walk in and a separate bedroom in the back. Housekeeping could have been better. There were stains on the chair next to the sofa that were nasty and quite obvious. The toilet and sink area were not cleaned during room refresh. Regarding comfort, the bed was nice. The TV channels were decent, but the streaming video selection was excellent. Bathroom was in definite need of being upgraded, with stains visible around the floor tile and tub basin. Common areas in the hotel were quite nice and large too, especially for when a larger conference is in town. The selection in their daily breakfast was quite impressive, as it included a person grilling up eggs, as well as many other buffet type breakfast items. And the daily social hour is a nice touch too. Would I stay here again if needing to attend the local convention center? Probably not, there’s a Marriott property right next door I’d select next time.

This hotel location was very nice, but the service is really out. The valet in front desk were extremely considerate and friendly. I had a very rough day of travel and arrived at 3 AM and their courtesy and consideration made me feel better. I didn’t get both valets names but Josiah was one of the two. Thank you very much.

Josiah was great. Helped me find my key!! My car key fell between the seats. Will definitely stay at this embassy suites again