Embassy Suites by Hilton Wilmington Riverfront

Some front dest staff were not so friendly and I was so disappointed to talk with them

Breakfast was fantastic. Had dinner in their restaurant service was great, attentive. Food could have had less fat add. Pool temperature could be warmer. NO HOT TUB. Room cleaning service and towel exchange must be requested

Stayed here for a couple of night for work as I was in town for a conference. Check in was decent, the lady at the desk was friendly and helpful. My only frustration (which I seem to say about every Hilton review I give) is that they don’t do well allowing check-ins earlier than 2PM – 4PM. I know full well what time check-in is, but Hilton needs to get with the program with business travelers… We need to check-in when we arrive. We often have the day planned and need to get the check-in out of the way so proceed with our day. I very rarely have this problem at Marriott properties and each time I say this, someone from Hilton replies telling me what time check in is. I get it, but that doesn't make it right and it’s the reason I’m primarily a Bonvoy member and will be until Hilton fixes this. OK – Enough of that. The room was ok. It was a large king bed room with a living room when you walk in and a separate bedroom in the back. Housekeeping could have been better. There were stains on the chair next to the sofa that were nasty and quite obvious. The toilet and sink area were not cleaned during room refresh. Regarding comfort, the bed was nice. The TV channels were decent, but the streaming video selection was excellent. Bathroom was in definite need of being upgraded, with stains visible around the floor tile and tub basin. Common areas in the hotel were quite nice and large too, especially for when a larger conference is in town. The selection in their daily breakfast was quite impressive, as it included a person grilling up eggs, as well as many other buffet type breakfast items. And the daily social hour is a nice touch too. Would I stay here again if needing to attend the local convention center? Probably not, there’s a Marriott property right next door I’d select next time.

Couldn’t fault the rooms, all suites, huge with lots of space. My only complaint was at breakfast, it was a free for all so the staff weren’t seating people and you had parties of 2 sitting on tables for 4 or 6 etc so it was difficult to get a seat. A couple of staff members just shrugged their shoulders when we asked if there was anywhere else we could sit which was quite rude!

Great location close to Riverwalk. Visited to rooftop bar in the evening good vibe, live music. Made to order breakfast in am was a bonus!