Guest User
June 19, 2024
The staff members are friendly and helpful. Both women who I interacted with at the front desk were extremely welcoming, kind, and informative! I was super happy that we were able to check-in early without any additional fees, as we arrived by train a few hours before check-in. The room itself was beautiful and clean, with everything we needed. The river view was awesome (we stayed on the 6th floor)! This hotel is a bit pricier than where I would normally stay, but since it was only for a night I felt the splurge was worth it for both the view and the location. Having multiple restaurants within walking distance was convenient, and we also only had to walk 20 minutes to the train station and about 30 minutes to get into downtown. My partner and I enjoyed the breakfast, which was included in our stay and offered a variety of items. We also really appreciated being able to leave our bags by the check-in desk after check-out, as it allowed us to explore a bit more of the surrounding area before heading home. The one downside, and reason for a 4 star rating instead of 5, is the spiders. I understand (and do not fault the hotel for) the gathering spiders on the outside of the windows. There were several webs and visible bugs in the corner of our window (on the outside). The part I did not like, however, was that there was also one large web IN the corner of our room by the window. I assume this web was the home of the very large spider that crawled under the bathroom door. I know bugs might be difficult to manage in such an area (by a river and a wildlife center), however, I would hope that housekeeping takes the time to clear away the large webs that might gather on the inside of the rooms. Overall this would not stop me from staying here again in the future, but I am terrified of bugs and so I am more sensitive to this issue.