Courtyard Wilmington Brandywine

Property is newly renovated. Food was great amazing staff and wonderful cocktails. Pool Is still undergoing renovation but everything about this property is great. One bedroom suites are equipped with white noise, machines lavender mist or the pillows earplugs and a miniature glass cake dish with a complementary snack and a thank you card Just a genuine great stay close to everything walking distance to AstraZeneca

I saw this was the hotel my group was booking and at first was a little hesitate. In the end it was a way better stay than I had expected. Great location, friendly staff and clean rooms. Every single interaction I had with the staff was excellent

Great location, friendly staff and clean rooms. I was a little nervous when I saw this was the hotel my group was booking at, you can tell from the photos it is a little outdated. But in the end was a better stay than I had expected. First the bad. The room decor is bright and furniture is old. If you are uncomfortable with stains on furniture this might not be the place for you. I did have a small issue with the smell by the bathroom, and the wet floor that caused it, but I was only in for one night so it was easy to work around. A few of the lamp plugs did not work, a lot of them really, which caused me to think the blow dryer didn’t work. I called the front desk and replacement was brought up right away. I then realized it was just most of the outlets that were faulty. Now the good…. everything was very clean, the amenities that mattered were new, and every interaction I had with staff was friendly. We arrived late, but we’re greeted and checked in quickly. I had asked for a room with a balcony which was honored. I was happily surprised by how big my room was, and liked the setup better than most. The desk chair and desk were actually great for working in the morning. The mattress was comfortable, which is important to me. I like a medium/softer bed for reference. There was nice new patio furniture on the large balcony. I like that they still have some rooms with balconies, I like fresh air and access to a functional door or window which is rare at hotels anymore. The top item that impressed the heck out of me though, was Donna at the front desk. She went above and beyond twice for me in my very short stay. I need coffee in the morning. Usually at hotels if I wake too early and the restaurant isn’t open I will grab a cold Starbucks can from the market, but it’s not the same. I went down at 5:30 and the restaurant had not opened yet. I started to walk towards the market, and confirmed with Donna that they opened at 6. She asked me what I needed and I told her. She asked what size and if I needed anything else, and ran back to the kitchen. She could have easily said “yup, they open at 6 see you then” but instead she went ahead and helped me out. The coffee was great! It really made a difference in my day. I truly appreciated that kindness. Also when my blow dryer did it work as mentioned above it was Donna that brought one up, and was friendly the whole time. Thank you Donna! Overall the hotel itself is nice, but rooms could use some updating. You can tell they have replaced some of the things that matter most, like the desk chairs and mattresses. I was impressed by the service, and friendly atmosphere.

The room we received made us question the cleanliness of the room and the hotel. There was food in the fridge from the previous guest and stains all over the room. The stains include following: lamps, couch, floors, room phone, ceiling (looked like some put a cross above the bed). This made us very uncomfortable to sleep overnight. The hotel seems to be in a start of remodel but that room should not be provided to a guest. We left a message at check out about the room conditions and was told we would receive a call but never received a response. Additionally, we contacted Marriott Bonvoy® Customer Care and they didn’t follow up as well. Very poor customer service on both sides. Fully do not recommend this hotel.

Two staff members, one male named J___L at the front desk were very unprofessional to me and my partner. J. would not smile or make eye contact when spoken to, and his voice had a low, monotonal tone. He appeared either lethargic or having a sluggish, temporary or permanent intellectual condition. The other staff at the bar, a female, showed a condescending attitude and verbal responses to my partner. I was placed in a room that had a non functioning toilet. It had not enough flushing pressure. J. said that it was a brand new toilet but I told him it still didn't work. It was not a brand new toilet. I confirmed this with a housekeeping staff who identified himself as a housekeeping manager, and he said that my room's toilet has not been working for a while now, and there was no effort by the management to fix it. I had to ask him to give me a plunger and a bucket so I could make it work just enough until I checked out. He was very empathetically helpful and attentive to my need.

I had a decent experience last time I stayed here. This time I was really disappointed. There is a big notice in the elevator that they only service your room every other day. Fair enough. I checked in on Sunday, by Wednesday morning still no-one had tidied my bed, cleaned my sink, changed my towels or emptied my trash. When I cane downstairs and asked for my room to be serviced the lady’s first response was “ you can always come down to the front desk and get towels from me”. No apology or indication that anything was amiss. I pushed a bit more and she admitted that my room should have been cleaned on Tuesday and said she would make sure it got cleaned that day. I came back Wednesday night, still no room service and none either the next day. So, if you are ok with no room service all week, I suggest you stay here. Like clean towels? Go somewhere else.

Booked this hotel so we could use the hot tub after a long drive. Hot tub has water in it but it’s not hot! We thought initially it was because they had emptied it and refilled it but no, apparently it hasn’t been working for a while (6 months?)The pool was very nice, warm and clean. Pool towels were awful! Small and only purpose was for a good exfoliation. Entire hotel is VERY clean and staff are exceptional. Friendly, helpful and always able to answer our questions. We had a king room with a balcony which was great! Room is a bit dated but everything worked and was very clean. Unfortunately housekeeping is only offered, every other day and as we only stayed for 3 nights, we didn’t have them clean our room as we had just arrived the night before and checked out on our next housekeeping day. We were able to get refills on coffee for the room at the front desk with no problem. I do miss those days when you stayed at a hotel and your bed would be made, your bathroom wiped down, garbage taken out etc. The room rates have not changed, but the services offered have. Maybe something should be done where you pay less if not using housekeeping, exercise room, pool etc. If you want those services you pay to use. Also if something major like pool, hot tub or other facilities are not working, a heads when you book would be nice. Location can’t be beat. Lots of parking, close to plenty of restaurants.

The hotel is well placed for the major highway and restaurants. The rooms are getting a little long in the tooth though. But everything in the room worked. They have a nice little courtyard outside where you can sit and enjoy a drink or just relax after work. The restaurant has a decent selection of wine/booze and simple food. The prices seem appropriate for that area. It is my go to place when in Wilmington. The best part is the staff. From a genuine welcome at the front desk to the wonderful service at The Bistro, the folks make up for the older condition of the hotel!