Courtyard Wilmington Downtown

The rooms are comfortable with cozy beds and chairs, offering a great stay experience. The staff is consistently praised for their friendliness, helpfulness, professionalism, and great service.

This was by far the worst hotel experience I have had. We stayed in the hotel for a soccer tournament in room 909. When we entered the the room we were missing a trash can, a blow dryer, the tv remote and coffee cups. The coffee packets were already open and the smoke detector was hanging off the wall by a wire. I called the front desk and asked for it to be serviced but it took three calls for someone to deliver the items and the room was never serviced. To complicate things, when we returned from dinner that evening, we could not get into our room. Assuming it was an issue with the key cards we went to the front desk and requested new keys which also did not work. After, the facilities manager came to the door he stated "this happens periodically" and used a hammer to "unjam" the door. This happened twice during our two night stay. I woke up a second day to no coffee or coffee cups and then requested to see the manager who never replied. Once, I left I did call and spoke to the manager (Grace) who yelled at me and stated my child was a problem who caused chaos and therefore she saw no reason to even speak to me. Meanwhile she has no clue who my child is nor what she did while at the hotel She stated kids were running through the halls at night and knocking on doors to disturb other clients so she needed to review the review the hotel footage and get back to me. Again she has no clue who my child is so I am not sure how she could determine if my child was the problem. Regardless, she never returned my call. Stay here at your own risk because the hotel is dirty, standard items are missing from the room and the manager has no service etiquette.

Staff was very helpful