Quality Inn & Suites Willows

I recently had a terrible experience at the Quality Inn in Willows, California. My family and I were kicked out because our service dogs barked when people walked by. This was incredibly unfair and stressful, especially since we rely on our service dogs for essential support. We felt this is discrimination against disabled people To make matters worse, we found dead cockroaches behind the bed. When we were asked to leave and requested a refund for the four days we couldn’t use (after preparing for five days), the management refused. This ruined our first family vacation with two andults and Five kids and to top it all off, they even called the Sheriff on us. We asked for a copy of their written policies, but they stated they didn’t have any, meaning they were enforcing rules that weren’t listed anywhere. We prepayed for five days leaving us with no money to get a room somewhere else. Additionally, the included breakfast wasn’t accessible due to a power outage, and they acted like a maintenance man just needed to flip the breaker but did nothing about it. I am extremely disappointed with the way we were treated and the poor conditions of the room. I would not recommend this hotel to anyone.

What a great surprise after all the bad reviews. They are now out of date. We just needed a place to sleep and went with the low price. Everything in our room was new except the tub/shower/surround, which was clean. The room would not have been out of place in a hotel at four times the price. Memory foam mattress was great. Long counter/workspace. Single king room felt very large and had a small couch. Room was very quiet despite nearby freeway. Outside of building and parking lot are very brightly lit--felt safe. Lobby is probably now the nicest Rodeway Inn lobby in the country. Front desk clerk was polite and efficient, though not exactly cheerful or enthusiastic. Room cleaning was a little haphazard--dust on back of bed, drink rings on bedside. Hallways aren't finished yet, looks like the old, nasty hallway carpet will be the last thing to go. I rarely leave reviews, but someone is obviously trying to turn this place around and deserves some credit.

Unbelievable that they are open. They don't have continental breakfast and no coffee in the room. The carpets in the hall were covered with sheetrock dust and there was a contractor working on his car in the porte-cochere at the front door! What a disaster! And no bagage carts. For $20 more, go up the street to Holiday Inn for all the amenities, including chocolate chip cookies in the lobby.

This is a great place to stay . and convenient to Thunder Hill raceway. While breakfast is offered ... don't get your hopes up. Juice machine wasn't working . No milk or yoghurts, fruit, or cereal places to go locally so plan accordingly

My first impression as I entered the side entrance was a musty, moldy odor. A few steps more and I came upon a coin-operated washer which might have been the cause. the room was not quiet after 10 PM. People seemed to be running up and down the hall on the floor above past 11 PM. I complained to the front desk, but nothing happened. I suspect the young woman on duty didn't want to get involved. The "continental breakfast" was a joke. The juice machine was broken. The refrigerator only contained fruit punch. The only things to eat were pre-sweetened instant oatmeal and pre-packaged pastries like one gets from a vending machine. No cold cereal, no yogurt, no fruit, etc. The continental breakfast was a joke.

Not deserving of a Wyndham property. Room was in need of major repairs. the bed was comfortable and the internet and tv worked. Don't expect anything good for breakfast unless you like individually wrapped dry crepes and some kind of roll with a little bit of chocolate in it. There was no juice. The pool was out of order. Better places to stay! Don't waste your money or points on this one!

I have stayed here several times in the past few years. The rooms were fairly clean but very dated and worn. Sofa had tears in it, carpet was worn and the curtains were tattered and partially off the rod.

Air conditioner did not work. Carpet was worn through, The shower curtain was loose. TV did not work. The room curtain would not completely close so it was impossible to keep the room dark Room was dirty.