Red Roof Plus+ Chicago - Willowbrook

Location: Frequently praised for being convenient for business and leisure, with mentions of proximity to key areas.

PROS: pets stay Free, elevator to access third floor, plenty of free parking. CONS: Well, the train wreck of a day started when I arrived, was given a room that had an awful , strong smell, had burned out lights , and a TV that didn't seem to work right. And the remote didn't work, I guessed it needed batteries so I went to the front desk while I tried to air out the smell on a 28° afternoon. I asked how to find out what channels were available, and the non English response was something about they are coming tomorrow. This should have been a red flag, as I had rented the room to watch the super bowl with friends. I spent the next few hours trying to find out what channel was on the TV and the front desk just kept saying I needed to flip through channels. Turned out, their TV system was out, on super bowl Sunday. As we tried to figure out an alternative and were putting together snacks we realized the room had no microwave, no fridge, & no Superbowl. The smell was so bad we couldn't spend the night, I actually checked out at 10:00 p.m. and while trying to make other arrangements had some strange woman (another guest there) verbally berate me as I was leaving because she didn't like that my dog limps ( I adopted a handicapped dog). I went to the front desk to say I could not spend the night in a room that stunk, that the whole reason we had rented the room was to enjoy the TV and asked why we weren't told that the room had no microwave no fridge and no working TV when we checked in & a toilet & lights that weren't functioning properly. I was told it was my fault I didn't confirm what the room had when I booked it and agreed to rent it, and that they would report to maintenance the smell and burned out lights. I called corporate the next day, had to get through three different people interviewing me regarding "what was wrong" only to be told they would " let me know their decision in a week". I asked what decision? I didn't even spend the night in the room! A week later I was told they were giving me "points toward staying there again". In my mind that's equivalent to getting food poisoning and being offered coupons to buy groceries again from the same place in the future! No one in their right mind would!

Room was well kept enough to be comfortable and shower