I travel in my position throughout North America and have had great experiences and horrible experiences, I was not prepared for this. The TL;DR version: my house is going through repairs from a flood kitchen. My family have been in the insurance hades for 3 months. The stress of spinning the plates of work, taking kids to school, dealing with contractors and playing phone tag with insurance has been exhausting mentally, financially and emotionally. ALE finally kicked in and we were able to temp relocate to the Springhill Suites by Marriott 10 minutes away from our house. I have never experienced a team, a complete team, that has gone above and beyond the standard norm. I’m talking every team member desk, kitchen, night and housekeeping all greeted us every single day with smiles and good morning/evening. They knew our situation and asked how things were going and how they could help. When I see individuals function as one team with one purpose, that is a sign of great leadership. They don’t just go through the motions and fake it till you make it. They truly care. Housekeeping (9/25) were so amazing and so pleasant. I mean, I can’t remember the last time in a business that claimed they have a customer first mentality and actually do! The facility is immaculate. The gym is fantastic. The breakfast has been wonderful. It’s funny, I was just in a high end hotel who didn’t understand the word “complementary” that was out of state that wanted to change me $2.99 for a cup of coffee. Here, the coffee was empty and they brewed a fresh pot! I had clothes that I was going to valet clean and what happened… Bailey, at the front desk washed, dried and folded my clothes herself. This doesn’t happen! I was gobsmacked! I offered her money but she declined. This never happens! I shouldn’t be shocked, but in this day and age, I am. I didn’t demand or ask, this team just did it! She is the standard that everyone needs to rise up and meet within the Marriott organization. Thank you from me and my family! You made a stressful situation alot more tolerable. I hope that my future North American stays at Marriott will be like this, that’s a big ask.
Outstanding
7 Reviews