Willington Hall Hotel

Beautiful setting and impressive building, we were very impressed when arrived for afternoon tes. They were ready for us as we were the only customers there. The room was lovely but the little things were lacking, the crockery was canteen / school dinner crockery, it was very basic. The waiters plonked the food in front of us and that was the last we saw of anyone, I paid for luxury afternoon tea with proseco for 4 of us, they didn't even come back to serve the wine! On leaving I found someone to asked if I could have a box to take the couple of cakes home that we didn't want and they said I couldn't take any food away!!! I was meant to be a treat a the end of a lovely day out, it's such a shame, I think the place is struggling. Would not recommend 😕.

A lovely setting, very helpful staff and the food (both evening meal and breakfast) in the dining room was very good. We were disappointed by the bedroom which was rather tired, needed updating in particular the bathroom layout was awkward. There were cobwebs almost everywhere particularly outside the rather dirty windows.

It's the first time we have visited Willington Hall. We had afternoon tea for two. It was really nice. We have quite a few afternoon teas throughout the year. This was one of the best! The room is very nicely decorated. We had a window seat, with a great view.

Stayed for one night food was really good. Nice setting thought the French manager was really friendly and welcoming. Would definitely return. The building is 200 years old so the rooms are a bit dated but clean and tidy they also serve real ales and the choice of drinks are good. Thank you

Such a shame that the female version of Basil Fawlty is still alive, 60 years after being given free management consulting advice about how NOT to run a hotel. Beginning with being locked out of the building itself. No intercom when you do find the front door shut so that when you ring the buzzer it can be answered. To be told by Mrs. Grumpy that it's not possible to put a Ring camera up because the building is 200 years old stretches all reality, especially as there are CCTV cameras all over the place. Or maybe, when reception gives you the key, how about making it perfectly clear that if you want to go out at night, you must tell them? Then next morning, after having been reassured in an earlier email that breakfast would be available beginning at 0800, to find the dining room door locked, and when searching for staff ten minutes later and asking if it was true that breakfast started at 0800 to be told, haughtily "yes but not on the dot". Michel, the doorman was helpful, Emma, one of the dining room staff was delightful. But management should give significant consideration to selling the hotel to people who would take delight in running a hotel as opposed to making it clear to guests that they are an imposition. I chose to stay here because of previous excellent service for funeral receptions. I now realize that the sombre attitude of staff then was not just reserved for funerals. Such a shame because the building, despite its shortcomings, is an impressive stately home, and the grounds make you feel like Lord of the Manor. It's just that you don't have the staff to reinforce the impression.

Lovely quiet setting Very comfortable beds, plenty of hot water, friendly helpful staff, very quiet, lovely setting.