Kaniesha S
August 27, 2024
Just arrived back home from a 5 day stay at Verandah resort. Arrived late in the evening due to our flight being stalled in Miami. There was security in the front monitoring who came in and out, so that was nice. To leave it simple, the resort is beautiful, we understand that it was down season so we enjoyed what was available. My favorite was seabreeze buffet and the coffee shop. Dinner at sales n tales was decent. Beach front grill left a bad taste in my mouth after flock of birds landed in the open salad bar and pecked away at the salad left uncovered, after mentioning it, they continued to serve it anyway and chuckled about it. We arrived on a Wednesday night, Friday night we caught a taxi into the city and went out to a nightclub. Before leaving, we inquired about how we would get back up to our room since it would be after the buggies stopped running (11pm), we were told security would take us. We had a water view room so our room was quite a distance from the main lobby. Upon returning back (2:30am) we were told by a middle aged, heavier set woman, that we would have to walk back to our suite because “there was no one on duty who could drive the buggy.” (Gulf cart). This was upsetting because like I said, our room was a ways from the main lobby. Two other couples then arrived back from the same night club, in a separate taxi. The clerk was very argumentative, very sarcastic, she said to walk, sat back into her comfy chair and hummed to the music she had playing , while folding papers. I asked for security to be called to the desk, snd which she did. His name was Mr. West. He tried very hard to get us all a ride back up to our rooms but was not successful. By this time it was 3am. We walked back to our suites with security walking with us, sweltering heat, pitch black dark, steep road. I was so disappointed with the lack of help that the clerk offered, she then told us to “write your complaints on a sheet of paper and give it to guest services.” I wouldn’t return to this resort. It’s for older adults who wants quietness day and night, everything shut down around 8pm, the pools. The lack bar is open until 1am but buggies stopped running at 11pm. Makes no sense. The entertainment was very underwhelming. During our 5 day stay, there was entertainment 1 tine during the day, beautiful resort, grounds kept well but resort is not for adults who still wants a good time. It was very slow. Housekeeping was every other day but they did a great job.