The 1896 House Country Inn - Brookside & Pondside

We checked in during the late afternoon, near dinnertime. Since we had two large dogs with us, we assumed our room would be across the street from the main building at Pondisde. After looking at the room, we noticed the mini-refrigerator was not only unplugged, but the three-pronged (grounded) plug was incompatible with the socket nearest the refrigerator. Additionally, the TV plug didn’t reach the socket. I went to the front desk to ask for assistance. The clerk said he would find a manager and have it taken care of. I told him we were eating dinner outside at the restaurant (with our dogs) and could be reached if they needed us for anything. After dinner, we returned to our room, but nothing had been addressed. I stopped by the office, but they had closed early. I called the front desk, and no one answered; I left a message explaining the problem. Later, we went to the restaurant bar, and the clerk who had “helped” us was there having drinks. At the bar, I asked the bartender for help, and the night manager stepped in and found an extension cord for me. We got the refrigerator to work, but the TV still didn’t work. The room was dirty. There were two small green Solo cup shot glasses in the bathroom; we thought they were meant to be drinking glasses for the sink. But they had ashes in them and were clearly left behind (see picture). I called again the next day and stopped by the office, but once again, it was closed, and no one returned our call. On the day we checked out, I wanted to speak with someone about our experience, just to let them know about the problems we encountered. No one ever returned our calls. I tried to speak with them three times, but they never bothered to respond. For the price of the rooms, the service we received, and the cleanliness of the property, this inn is simply not worth the money. This was not our first time at the inn, but it will definitely be our last.

Lovely inn and great restaurant! The room was pleasant and the grounds were nice. Nothing in disrepair. The ‘6 Restaurant was wonderful-our waitress was fabulous, decor was lovely and the prices were quite reasonable. A definite “thumbs up” and sure to return.

Great