Holiday Inn Express Williamston

I was very disappointed with the service I recieve. The first night I could not close the shade so I stayed up most of the night because there were cars and a lamp pole shinning directly in my window. I was lied to by the receptionist on duty that the maintenance man would fix the problem the next morning.. Again I had to endure the lights shinning in my room. I was told that they would move me. I was told by staff that the other rooms had broken shades also. I suppose to have a handicapped accessible room. Their virgin of a handicapped room was a shower with a overhead water and a small bench on the floor for a smallshort person. The maid did all she could to help by covering the window with trash bags and paste board boxes which worked amazingly well. I gave her a nice tip for helping me. I had to go to Walmart to purchase a shower chair so I could take a shower. They refuse to refund my money so I couldn't go any where else. I should not had to endure 2 days of little sleep and no shower cause it could be fix with a chair under 50 dollars. No hotel should be allowed to advertise handicapped accessible if they don't meet the minimum standards of what accessible means. The hotel is very convenient to my family and friends. The food was good and the receptionist on the day we left did apologize for the inconvenient.

Accommodating

nice hotel and pet friendly Front desk was very quick, polite and helpful. check in was fast. room was nice, clean and comfortable.

The entire housekeeping staff quit on our day of arrival for a large horse show with dozens and dozens of families with small children. The property never contacted anyone to let them know of the situation. Instead everyone arrived and was put on a paper waiting list while an emergency crew was hired to come in and start cleaning...at 6pm. Families were all over the lobby, sleeping in chairs, sleeping in cars, trying to get comfortable while people waited till 2:30 in the morning for rooms. We weren't allowed to clean our own rooms, couldn't access the gym for filtered water, were told we could have the WiFi password once we got a room as that was part of the login in. Everyone was trapped. I have pictures of the rooms we eventually received that had vomit in the trash can, dirt in the shower, a mess left in the toilet etc. Then a fire alarm went off at 2:30 am and one of the emergency cleaners had a panic attack and needed medical attention (not her fault/clearly in a stressful situation beyond measure). I tried speaking with Amber, Miranda and Mike and no one was willing to provide a room reduction or price offset. Do not ever stay here.

Staff was very helpful and pleasant

The property was fine. Between the construction and heavy rains, it was tough to get to the property.