Guest User
December 15, 2023
We went on 12/2, got there about 3:00 to check in. There was no heat, when I went to inquire, they turned the heat on. We left and didn’t get back to the room until about 10.00. When we used the restroom the toilet wouldn’t flush. In the morning my wife went to take a shower and there was no hot water. She washed her hair with the cold water from the shower. We then went to the adjacent pancake house for breakfast and to use their facilities. After breakfast, we walked back to our room and the door was locked! When we went to the front desk, the maintenance man had one excuse after another. How dare you rent a room with no hot water or toilet!?! How did the condition of the room get overlooked? Why weren’t we offered another room? We have stayed with these folks for decades and never had any issues! I guess that customer service is no longer available, but if/when we go there again, I will want to see the assigned room before signing any paperwork!