Under Canvas Grand Canyon

The rooms are highly comfortable with aesthetically pleasing tents, comfortable beds, and cozy amenities. The staff is consistently friendly, attentive, and helpful, providing a warm and welcoming experience.

It is very nice idea the tent camp instead of a traditional hotel. But it could be better organized. With the excuse of “natural lifestyle” they don’t provide basic services: 1. no air conditioning. Being very hot means you can’t stay in the tent from 9am to 8pm because it’s too hot! no electricity in the rooms ( they provide chargers for the phone but often not working because very old) ! Restaurant …. Very basic anly 2 nice tables …. All the rest of the tables are not nice!

We found this amazing hotel and did our due diligence on TripAdvisor. Then we decided to book through TripAdvisor and boy that’s when things went downhill rapidly. We discovered that we booked one day earlier from when we wanted to be there and when we tried to change from the 20th thru 21st, and instead we wanted to check in on the 21st and check out on the 23rd so we wanted to add an additional night, you would think trying to spend more money would be an easy thing to do, not so with TripAdvisor booking. It turned into an absolute nightmare. We called the hotel. The hotel was extremely helpful very nice people, Cora and Liz. they said that they couldn’t touch the booking because it was made through a third-party and I said oh you mean TripAdvisor and they said no it’s made through ******* who uses hopper travel app. Well, I’ve spent hours and hours literally on the phone trying to find my reservation and neither hopper nor ******* nor trip advisor can find my reservation and at least eight times I was told we will put you on hold for 3 to 5 minutes while we figure out what to do here then they come back and they tell me I need to call someone else not them. Spent two full days, hours each day on the phone trying to find anybody who could find my reservation. neither TripAdvisor on the phone nor ******* on the phone nor hopper on the phone can find my reservation anywhere. My credit card statement says $499 to TRIP ADVISOR but they say they can’t see anything. So the hotel says that they can’t touch or change my reservation because it was made by a third-party. They tell me I need to call ******* when I call *******. ******* says they can’t see my reservation anywhere. I need to call Hopper when I call Hopper. Hopper says after putting me on hold for 3 to 5 minutes we can’t see your reservation. You need to call TripAdvisor when I call TripAdvisor even though the reservation is in my settings, TripAdvisor still tells me they can’t see my reservation anywhere. And I never got a confirmation email from TripAdvisor, which they assured me they were going to send me. So right now we’re out $500 and we’d like to add a second night but there’s no way I’m gonna add a second night to this absolute disaster of an experience. Please avoid booking anything on TripAdvisor call the hotel directly. They were fabulous.