Latest Reviews for Williams Hotels

Holiday Inn Express & Suites Williams
4.1/546 Reviews
First - we LOVE Holiday Inn. Never had a bad stay at any of their properties. Everything’s always been up front as well with costs when booking. Not with this property. When our booked 2 night stay showed almost $100 in taxes, and having read reviews here about a “utility fee” I called the property to ask. The man who answered says it clearly shows on our reservation (it does not) and that it is a fee for utilities “because we are so close to the Grand Canyon, water is scarce, and we had to dig our own wells for water”. Direct quote. This hotel is newer but right next to the long existing train station right there in the middle of town and another new hotel that doesn’t charge for utilities or water (they have a “property fee” of $6/day that is clearly spelled out in total costs. I asked.). I would think Williams water supply was sufficient and there would be no need to dig a well - but who knows…. What I do know is I don’t want to pay a $30 a day fee for the hotels “utilities” and I don’t like that it’s hidden as “taxes”. I’d have to shower all day long to even come close to using $30 worth of water. I called corporate reservations and the agent had never in all his years heard of that fee and called to verify himself - sure enough the guy said it was for the multiple wells they had to dig for water.I’m sure the property is nice but I’m all for transparency and honesty. Just know your quoted cost is $30/day higher and it’s not spelled out but included in “taxes”.

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