Fairfield Inn & Suites Wilkes-Barre Scranton

Travel with family

The view from our room of the valley was great. Room was quiet, clean, and comfortable. Staff was friendly and the free breakfast hit the spot. They also offered a discount on dinner at the TGIF next door which was convenient as we checked in around dinner time.

Convivence, helpful staff

Very nice hotel, friendly people. Great sleep.

I checked in late at about midnight. There was no one at the desk and the door was locked so I had to press the buzzer. After I got up to the room I went back down for a soda and again there was no one at the desk and no doorbell. Someone else came down and we stood there for 5-10 minutes before someone came out. The front desk agent gave me a great recommendation for Grotto Pizza. I don’t know her name and she didn’t give it or wear a name tag. I came down for breakfast and it was okay. I tried to have some cereal but the milk was in a jug and warm. I went to the desk and the front desk agent was helping a lady and said they still had ten rooms left. She was very friendly to that lady. When I asked if it was possible for a late checkout I was very rudely told that they were sold out… When I left the hotel to go shopping there was no one at the desk. When I came back there was no one. When I left again for an event there was no one but there was a bunch of loud people in the cafe area with rude children who asked my gender and then used slurs when I walked by. When I came back at 2 am I used my key card to get in and there was no one at the desk. I’m not sure if this hotel has a full desk staff or if there is only someone there at certain times and there was no doorbell. The two agents I did see were not wearing name tags. The hotel itself was very nice. The room was clean though I don’t know by who because there was no name card. The bed was surprisingly comfortable.

Great business stay Great business stay - as always. :)