Guest User
September 11, 2024
My family of 3 stayed at the Madison from 8/25/24-8/31/24. We stayed at the same time as my parents and my sister/brother-in-law, who each had their own rooms. We have all collectively been going to Wildwood Crest for 35+ years, and we have stayed at a wide range of hotels, motels, condos, etc. The Madison is new and it has a ton of issues, some of which should be easy fixes, but others are structural and would require major construction projects to change. My feedback below is sorted into those two categories: Things that cannot be easily changed: • When booking my room over last winter (which I did over the phone), I was told I would have an Oceanfront King Suite, which was the most expensive room type. Upon check-in, I was told this type of room does not exist. The only types of rooms that actually face the ocean are studios, and the King Suites are all “Ocean View”, which means along the side of the hotel. It is exceedingly weird for the most expensive room type to not have an oceanfront option (and that is putting aside the fact that I was misled during the booking process). • In the King Suites and the Double Queen Suites, the beds are in the front room, and the “living space” is in the back room. It is strange to enter the suite and be immediately in the bedroom space, especially when you are staying at the hotel with family members in other rooms, who all tend to gather in one person’s room. You end up sitting on each others’ beds, which is very weird. • Parking is a disaster. Small-sized spaces for self-park are expected for Wildwood Crest hotels, but there is a big parking lot behind the hotel that is valet only. There is no good reason to have valet. The valet is a major bottleneck at check-in and check-out times, and all of us were avoiding it like the plague in hopes of being one of the lucky cars to get a self-park spot. Madison should convert the valet lot into self-park. • There is only one elevator, and it is seemingly the original elevator from before the renovation. It is old, slow and extremely small (barely large enough to fit one person with a luggage cart). It is also shared by the cleaning staff of the hotel, who need it frequently. We stayed on the top floor, and thus we used the elevator a lot. My best advice to Madison is to demolish this elevator in the offseason and completely start over with a new design (including having separate elevators for guests and staff). Things that were problems, but should be quick fixes: • There is a live DJ at the pool that blasts music from 2pm-6pm. It is extremely off-putting because of how loud the music is (can’t even have a conversation with the person next to you). Everyone in our group felt it was a big reason to be on the beach in the afternoons and avoid the pool. I am not opposed to having music at the pool, but keep it to a reasonable volume. The Madison could save money by not paying a DJ every day and instead just put on a Spotify playlist. • The p