Wien-Umgebung District Hotels with Airport pickup service

My husband and I, with our two teenage children stayed at Life Hotel as a result of a long transit. It cost us 20euro from the airport to get to the hotel. We arrived and had a warm welcome from reception staff. Check in was seamless. The room was compact but sufficient for our needs. The bed was comfortable and the room was generally very clean. Please note that this is a room for a short stay. It’s not ideal for a long stay or for holiday purposes.

I recently booked a two centre holiday with you to Bratislava and Vienna. This is an edited copy of complaint I sent to the travel company, JETLINE HOLIDAYS many weeks ago. I received no reply. ACCESS Access to the Vienna hotel, ARION CITY HOTELwas nearly an hour’s ride from the centre of Vienna. When booking the holiday representative assured me the hotel was central even when I questioned him about the location having googled it while talking to him. In fact it was a 50 minute taxi ride from Vienna railway station – a cost to me of 25 euros. I had a time estimate from the Viennese travel authorities which shows that on public transport it would take me 35 minutes to get to the centre from the Arion City hotel on the assumption that I can do the walks in seven minutes – I am 79 years of age in a few days’ time and my wife is over 70 – and assuming I caught the train and bus immediately on arrival at the stops. In fact to get to the hotel I would have needed to catch one subway train, one bus in between which are two walks. The manager of the Arion Cityhotel said a realistic estimate of getting to the centre of Vienna is an hour. Worse than this the buses don’t run every day as you shall see on the enclosed highlighted form. THE HOTEL The hotel was appalling. The first room stank of cigarette smoke and we asked and reluctantly got a change of room. This did not stink but the room was dirty. For example, there was mould behind the washbasin, the waste overflow on the wash hand basin was black and clearly hadn’t been cleaned in months and the white shower curtain was brown, wet and smelling stale. The tile grouting had mould stain. The under bedding was very old, lumpy and rather grubby. The choice of food in the restaurant was very limited. Everything with chips, and either appalling beefburgers or a set meal of mediocrity. My wife ordered a beef soup which was a beef cube dissolved in water. Additionally the service was verging on the rude. The manager told us there was a tram a good walk away which could take us to the city centre but that it was an hour’s ride away and not regular. In short this was not a two CENTRE break. It was a deception. As a result of which on the following day we decided to go back to the centre of Vienna by taxi - another 25 euros and book in a central hotel This extra hotel cost was £234.81. I spent £44 in taxi fares. The Arion Cityhotel is in a bleak part of suburban Vienna and as depressing a location as you can imagine. There were no shops, bars, restaurants or life anywhere near the hotel. I HAVE RECEIVED NO REPLY FROM JETLINE HOLIDAYS

With a stay at Schlosspark Mauerbach, you'll be centrally located in Mauerbach, 12.4 mi (20 km) from Vienna State Opera and 14.6 mi (23.5 km) from Vienna Christmas Market. This spa hotel is 9 mi (14.5 km) from Schönbrunn Palace and 12.1 mi (19.4 km) from Hofburg Imperial Palace.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and 16 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.Make yourself at home in one of the 86 guestrooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.