Quality Inn Wickenburg

I reserved and pre-paid for this room for my elderly Mother for a 3 night stay. After driving 9.5 hours, she should have been treated better than this. Her request for help with her luggage from car parked right in front of the lobby was denied. There were no other customers in sight and parking lot largely left empty. She had to get a cart and do it herself in this AZ heat. TV did not work, Phone dead and astonishingly not a single bar of soap in the entire hotel was available. What kind of hotel would not provide soap? Shampoo/conditioner dispensers were up too high and since they were both nearly empty and you had to climb into the tub to accesss them, she is not frail yet she was unable to squeeze them hard enough, so she couldn't even use them as a soap substitute. The only laundry service was a single machine which was out of order. Likely for a long time judging by the notice on it. Mattress was so old and worn you could feel the springs. A/C was so loud when it cycled on, it shocked me when i was there but my 90% deaf mother said it sounded like a helicopter was landing in her room. But the final straw for me was to hear that on her day of departure, since she once again had to take her own luggage out on a cart, the employee at the front desk watched her struggle with the door and didn't say a word, just disappeared into the back room as had been the pattern throughout her stay. And again, not another customer in sight. My mother, ever gracious, would not have left this review and is always willing to give the benefit of the doubt, but after witnessing these repeated lapses, I cannot. This level of neglect and poor service is not simply an off day. Hospitality should be about comfort, care, and respect—anything less is unacceptable.

There was no elevator at this property, and I am disabled with the neuromuscular disease. Walking up and down the stairs twice each time I took my luggage into the room and then back down the next day caused pain to my legs, knees, and back. Had I known there were no elevator I would have requested a ground floor room or gone to a different hotel.

Quiet

Parking lot needs replacing.

Pillows were uncomfortable, they said they have breakfast but wasnt even out just waffles and cereal, says there a pool but wasnt even working

ground floor access. was clean but needs remodeled