Quality Inn South

Quality inn kansas Gym was under construction. We were unaware of this when we booked

Staff at the front desk was rude to a customer in line before us. Then was just quick and inattentive with us. The room was not nearly what the pictures online showed. There were patches of different colored paint on the walls. A drawer handle fell off when I touched it. There was a stain on my pillow. And small rust spots on the bathtub.

The room was below average but I expected that because of the price, the service for the most part was excellent. This is because of the young man who is at the front desk almost 24/7, I didn't get his name, sorry to say. But there is one issue I had, the last day I was there I had to work early and was going to book the room for another night. I tried several times on the site I had booked with but the hotel wouldn't take just one night. I called the property to fix this and I spoke to a woman, the manager, Pinky is what she goes by, that is all the info about this person that I could find out. When I spoke to this woman I explained my situation to her. Told her I had to leave early for work and I wanted to book another night, told her I tried the website and failed to book, I told her I was at work and couldn't get there before checkout to give her the cash but they I had a friend in the room who would gladly pay it for me. However my friend had lost his phone the night before and was unreachable to me, this lady agreed to go to the room and explain this to him and have him call me so I could keep the room. I didn't want to lose my 50 dollar deposit because I had borrowed it and was to return it at checkout. I was under the assumption that she had spoke to him and the room was paid. This was not the case, she had lied to me and as a result I lost the 50$. Bottom line is do not trust this woman if you stay at this motel. She is not there for the good of the client

This hotel charges--not authorizes--a damage deposit for your stay. This means you don't see your money for ten days or more and you have to continually check to make sure that it actually is refunded. Any reputable hotel I've ever stayed in will authorize charges like this and not charge them unless there's actual damage. They're not at any more financial risk by doing this. While everything else was acceptable (not great but acceptable), I would not stay here again. There are other hotels in Wichita in same price range that don't reach into your wallet like this.

Wichita South Ok for the price. Tired hotel. Needs more than routine tlc.

May 2023 Staff was friendly, and room was nice!