Hyatt Regency Wichita

Clean, good professional service. Always a pleasure to stay here!

Great Place and very clean hotel. The location is right on the river and lots to do around the hotel. Great views ask for upper floor.

It's a nice clean, attractively decorated hotel. That said, the walls between rooms are very thin, and you can hear the slightest noises in the adjacent spaces. It is not conducive to a good night's sleep.

Worst customer service I have ever witnessed. Isn’t flexible. Rude. Terrible hotel. Canceled a reservation for the banquet hall 10 months out and still charged thousands for “damages”. Even after agreeing to still pay they were not flexible with payment.

The property itself was visually stunning, the customer service was exceptional at check-in, the bartender at dinner was funny, attentive, and very helpful with food selection, and the food was delicious. The room, an upgraded corner room with full window views of the river, was also visually stunning…and filthy. While we had clean sheets and towels, the floors were filthy (hair and food remnants everywhere), breakfast crumbs and drink rings on the table, bathroom floor had dried “splash” around the toilet, and the shower was so disgusting, we didn’t feel comfortable using it (hairs everywhere, hair pins in the drain, and a white substance smeared on the shower door).

We had a great experience when we stayed at this hotel for New Year’s—we loved our corner room so much that I immediately booked again for July 4th as a special treat for my family to watch the fireworks. Unfortunately, our second stay was incredibly disappointing. That night, bedbugs appeared in our room. We contacted the front desk right away, and while they did switch our room, it was to a significantly lower-value option than what we had originally paid for. The entire ordeal caused us to lose sleep, and we were left feeling uncomfortable and frustrated. We were told a manager would contact us, but no one ever did. After following up ourselves, we finally received a call from Nina, who apologized but said there wasn’t much she could do. She even implied that guests sometimes bring bedbugs—an unfair and unhelpful suggestion, especially given the clear evidence we have on video of an active infestation. This experience was extremely disappointing, especially after such a great first visit. We expected more in terms of both cleanliness and customer care.