Whitstable

Spent one night at Premier Inn Whitstable, and it was a great experience. The room was clean and comfortable, offering excellent value for money. What truly made our stay unforgettable, though, was the warm and cheerful welcome we received from the receptionist. After a long day of travel, it wasn’t just a standard check-in—it was a genuinely friendly and welcoming experience filled with positivity. We’ll definitely be back!

was put in disabled room with tiny for me and my wife for 3 nights the on site beefeater is permanently closed so no evening meal but still doing breakfast although the restaurant is doing premier inn food of evening everything I asked for they didn't have ok if you like fish and chips from a freezer and ice cream that's about all they had oh and our tv didn't work kept loosing reception every 5 mins I've stayed in premier inn all over country this is the worst place ever stayed I thought there concept was on site brewers fayre or beefeater there was no mention of no on site amenities when they took my money when booked wich I find disgusting time to try travelodge as will never do premier inn again

Have stayed here many times at Christmas but this year it was horrible. Had booked early check-in but It took half an hour because the Receptionist clearly had problems dealing with the check-in. She eventually checked us in to our rooms, but offered no apology or explanation for the delay. My room smelt very musty and didn’t seem very clean. The pillows are hard and the shower was pathetic. The whole building looks tired, faded and in need of urgent refurbishment. Breakfast was also pathetic. I wanted a continental breakfast but there was no bread to make toast! I will not be returning to this Premier Inn until or unless urgent improvements are made.

I have never before been asked to book the unlimited breakfast on the grounds of it 'being very busy at times', I declined and was unimpressed that we were the only couple bar one more in the whole facility when we went to breakfast! It was freezing cold in the room as the external door was jammed wide open as Premier Inn have not signed the way and 'people keep getting lost' thereby emphasising both the issue being long term and unaddressed. The apple juice jug was empty and having had our first helping, whilst staff required three attempts to clear a table, firstly removing items, then going for cleaning products and then going for cutlery, the first two could have been combined so that returning empty handed the table could have been wiped and reset, we were ignored to a point we left as the day was being consumed by such lacking staff that the unlimited notion was inoperable and not available. Premier Inn your standards are dropping and in very noticeable jumps, others which you had the edge over are being fast approached by you, not them catching up, but you falling back.

The only downside was no information until we asked regarding the restaurant where it was and everything seemed to go out of stock as soon as people ordered. But breakfast was good, but extremely limited contental breakfast which was crumpets toast a few cereals, tesco Greek yogurt (low fat yuck!)