Whitstable

Pleasant hotel on outskirts of Whitstable Quiet with polite, helpful staff 😁

the adjacent pup closed over a year ago. premier inn converted some rooms into a breakfast/dinner area with kitchen. it works well as a breakfast room but fails for evening meals. awful nights sleep. no aircon so room temperature very high despite two fans running all night. suggest booking a hotel with aircon.

Good afternoon in reference to our 3 night stay at your Whitstable Premier from the 27th/30th June, we encountered a few issues the first night we were kept awake most of the night with constant banging of doors etc, we only managed to get a couple of hours sleep, the room we were allocated ( no 100 ) seemed to have been extended with the window size not adequate for that size room, also looking out of the window to the left is the smoking area where at 6am two mornings we could here people talking ( I’m a smoker ) but this area seems too close to this room. We also like to watch the Morning/Evening news the Remot Control was not working went to reception and was given some new batteries, replaced them still not working went back to reception given another Remote still not working gave up then. The following day we reported the noise overnight to reception spoke to young lady at reception, her response was there was a problem at the rear of the hotel but not our side no one else has complained, was I lying No! , she said I should have spoke to the night porter not at 2/3 am in the morning, she did not seem overly concerned gave me a card with a phone number for the night porter to and a card for Guest Relations thus this email. Finally a third Remote worked, surely these should be checked. We have stayed at various Premier Inn over time but this was not one of our Best Experiences. Await your reply Barry & Michelle Kayes.