Holiday Inn Express Indiana

We have stayed at a lot of Holiday Inn Express hotels and even bad experiences weren’t really THAT bad. This one might be the exception. The location is good; it’s not a far ride from the Interstate, and it’s easy access to dining and shopping, if needed. The hotel is also a very short drive to the college. It’s even a quick drive to a playground, if you’re looking for one. But yes, as others have said, the parking lot is small, and not at all convenient for trailer parking. The room was quiet and had all the basics. The staff were there—not unfriendly, just not outgoing. There is a cold pool and a gym, but bring your towels, as they rarely restock. Our problems with the hotel may be a staffing issue. There seemed to be one person who cleaned the rooms, so it made sense why no one vacuumed in the bathroom before we arrived, or bothered to check that the previous guests left clothes in the closet. One of the reviews has a picture of a trash pile by the door that was similar to the trash pile left by a door for a day when we visited. But the kicker was when they ran out of breakfast. An hour before the breakfast closed, they simply ran out of all the hot food, milk, and even hot water to make a simple bowl of instant oatmeal. We asked for assistance and there was one person handling everything—the food and front desk—so we got tired of waiting and walked next door to the Eat-n-Park (recommended for a good, cheap breakfast). The poor guy working at the hotel seemed so overwhelmed, I wondered if he was close to quitting on the spot. Just a very disappointing experience for these Holiday Inn regulars.

I have stayed at this hotel every year for the past 3 years. Each year it gets a little worse and this will be the last time I stay here. The room itself was fine: clean, comfortable and the staff was friendly. In previous years, the breakfast buffet was terrible but that was OK with me because the hotel is next door to a diner if you want a hearty breakfast. It was quite empty for being a holiday weekend and I seemed to be the only occupant without a construction truck. It is nice to have a cup of coffee when you wake up without leaving your room. All other HIE hotels I've stayed at supply Keurig coffee pods, but this hotel had off-brand pods. In this price range, small things like a Keurig coffee pod are expected. The dirty lobby entrance shows that the hotel is not paying attention to their customers. If this was a budget $100 night hotel, I would overlook the breakfast, the lobby dirt, and the non-brand coffee pods.

We were impressed at how the staff handled an unexpected blackout -- glad it didn't last too long.

A comfortable stay for what we needed for the couple nights. Bed is comfortable! Front desk was nice and helpful.

The smoke detector beeped all night. I told the receptionist about it and she said someone would change the batteries in the morning. This is unacceptable. 1st off the batteries should be changed out on a schedule and shouldnt have to rely on the chirping sounds to replace batteries. Total disregard for the safety of your guests. The detectors not only are for smoke/Fire but carbon monoxide as well. Not acceptable!

Tight quarters but good for the price.