Quality Suites

My family and I stayed at the Quality Inn Suites in Whitby for 3 nights for my sons Ontario Provincials for lacrosse. Upon opening up the sofa bed, the top portion of the bed was completely broke and fall right down to the floor. Called the front desk to make aware of this, which they unfortunately did not have any other rooms available to be switched too. The reason why I booked that specific room, was because of the extra beds. No cots were available either. The front desk stated that the maintenance person would be up to repair the bed. Knock at the door, with a young gentleman, who glanced at the bed, saying he was not able to fix it and recommended just putting the couch cushions behind the head of it, to hold it up. So for 3 nights, we had a bench and 2 cushions to try and hold up the bed to be able to somewhat sleep backwards, lol. Called the front desk again to make them aware that they were unable to fix it. Stated that I would like to be compensated for the inconvenience of it, and they stated they would make a note of it on the computer. Fast forward to the next morning breakfast. The hotel is sold out. 1 staff member running the whole breakfast room, packed full, hardly able to get a crumb to eat. With the next morning coming down to breakfast to find signs hanging on all the warm breakfast items, stating, unavailable. When asking the staff why there isn't any food, they stated they didn't get their order in. Wouldn't you think a hotel that is sold out, would be prepared for what is needed? No compensation for any of this. When you book a hotel, breakfast is a major factor, especially being complimentary. Hotel was over priced, much likely doubled in price for the tournament. When checking out, the manager was not present to speak too regarding what would be compensated for above. Did receive some money off, but not enough for what we paid for 3 days. After calling multiple times per day for 4 days, to try and talk to a manager(didn't know they were so busy with meetings), I was able to get a little more reimbursed. It shouldn't have to be this difficult and it shouldn't happen! I will not be returning to the Quality Inn Suites. Stay far away please!

This was a great place to stay. I only picked it because I was looking for a place east of Toronto so I didn't have to deal with morning rush hour on my motorcycle trip and I wanted to use points for free night. The young woman working the desk when I checked was new to the job and was by herself. She did great. I thought spinning a wheel for a free prize when checking in was a cute touch. I won a bag of Doritos. My room was spacious, basically a small one-bedroom apartment with a microwave & refrigerator. The bed was just ok, but I slept well. It was quiet and clean. The complimentary breakfast is typical budget hotel stuff. Nothing to get excited about. A bonus, is there is Bistro 67, a great innovative restaurant on the frontage road less than a mile. It's run any the local college to teach future restaurant professionals. Highly recommend. If I were passing through I'd stay here again.

Staff always friendly and professional. The hotel is suffering from age but always clean and the rooms are well appointed and large. The separate bedroom is always such a nice touch. The price is terrific and area is quiet for a good sleep. Right off the highway so easy access. Highly recommend recommended for travellers

Was a great check in process. Nice hotel. The air conditionner in our room sounded like a plane was landing but overall it was ok. Breakfast was good. Would definitely stay there again.

Bed was not very good and I would have preferred to pay $15 less and not been offered breakfast. Lots of good dining options close by