Quality Suites

Cleanliness: Multiple reviews highlighted rooms as "very clean," "smelled great," and "nice and clean," with no significant hygiene issues.

My family and I stayed at the Quality Inn Suites in Whitby for 3 nights for my sons Ontario Provincials for lacrosse. Upon opening up the sofa bed, the top portion of the bed was completely broke and fall right down to the floor. Called the front desk to make aware of this, which they unfortunately did not have any other rooms available to be switched too. The reason why I booked that specific room, was because of the extra beds. No cots were available either. The front desk stated that the maintenance person would be up to repair the bed. Knock at the door, with a young gentleman, who glanced at the bed, saying he was not able to fix it and recommended just putting the couch cushions behind the head of it, to hold it up. So for 3 nights, we had a bench and 2 cushions to try and hold up the bed to be able to somewhat sleep backwards, lol. Called the front desk again to make them aware that they were unable to fix it. Stated that I would like to be compensated for the inconvenience of it, and they stated they would make a note of it on the computer. Fast forward to the next morning breakfast. The hotel is sold out. 1 staff member running the whole breakfast room, packed full, hardly able to get a crumb to eat. With the next morning coming down to breakfast to find signs hanging on all the warm breakfast items, stating, unavailable. When asking the staff why there isn't any food, they stated they didn't get their order in. Wouldn't you think a hotel that is sold out, would be prepared for what is needed? No compensation for any of this. When you book a hotel, breakfast is a major factor, especially being complimentary. Hotel was over priced, much likely doubled in price for the tournament. When checking out, the manager was not present to speak too regarding what would be compensated for above. Did receive some money off, but not enough for what we paid for 3 days. After calling multiple times per day for 4 days, to try and talk to a manager(didn't know they were so busy with meetings), I was able to get a little more reimbursed. It shouldn't have to be this difficult and it shouldn't happen! I will not be returning to the Quality Inn Suites. Stay far away please!

Staff are always so friendly and professional. Excellent highway access and right across from go train station. Lots of dining in the area and shopping mall close by. Very convenient to stay. Rooms are always clean and very well appointed and spacious. Price can't be beat