The Woodrun Lodge by Whiski Jack

Glad we chose this resort. Woodrow Resort is a great location, has all you would need for a great holiday and the staff were always helpful and friendly. Hope we can return one day soon!

We stayed at no.418 at the lodge. The location is great but otherwise the whole experience was meh. The place is not particularly clean or well-looked after. You get the impression that absolutely no-one cares. For example, the boot/ski room was often puddled with water from all the snow, but no-one bothered to wipe the floor overnight, so you just got wet socks when trying to put your ski boots on. There was only one bench for about 60 lockers. I didn't want to go near the jacuzzi based on the general lack of attention to hygiene in the place. The lift stopped working, but no information was given about when it would be back up, etc. The room itself was basic and tired. The amount of 'toiletries' provided was laughable; could each fit into a stick of lip balm. When I messaged Vacasa, the agency, for more. they said that was it. They were very responsive when you were booking, but after that, you were dead to them until checkout time. The bedrooms and bathrooms were poorly lit and we couldn't switch the fan off in one of the bathrooms. On the plus side, there were lots of clean towels in the apartment. In summary, bring everything you need because they won't help you. I would not return here if I came back to Whistler.

The facility was quiet and very convenient to walk around restaurants, shopping, gondolas in Whistler village and Upper village. It was very spacious. I would recommend staying here.

Property and apartment was in decent condition, although very dated. Kitchen was well stocked with cookware, dishes, appliances, etc. although we would have liked to see a Keurig/one cup coffee maker. It was more than enough space for two of us, which makes sense as it’s designed for families/small groups. Communication with Whiski Jack was done well, however, the pre-check-in form was a bit of a cumbersome step as we had to send them an email address and then fill out the form before we were able to get our check-in details. I think this could be made much simpler by sending the form to the email address the booking was made with, and then sending the check-in instructions to said email a day or two prior. The area around the property was quiet and serene. We did stay during the off-season, so I don’t know how much of that can be attributed to the soundproofing or the lack of people (we never encountered anyone in the hallways). We didn’t spend much time in the immediate area outside, but it seemed pleasant. The hallways in the building smelled musty, however, which added to the dated feeling.

Pretty sub par. 2nd year we've stayed here and the pool and hot tub have been out for 2 years! Zero care from anyone working here that the facilities don't work. Virtually no staff on site, they balk when you ask for anything. Hell even the wiring plate covers are falling off in our room and they don't care to fix it or don't have anyone to do it. Expect nothing to be working, and advertised amenities to be broken. Expect your kids sad faces as they just look at an unusable pool out the window during heatwave weeks on your family vacation No one here cares about anything

DO NOT STAY HERE!!! I would give it negative stats if possible. Evidently they are remodeling all summer long every day. The floor in our unit was vibrating it was so loud. If I had notice of this I never would have booked here. Every place i have ever stayed where there was remodeling, they let me know beforehand. The customer service is horrible. They act as though you are annoying them for asking anything.