Quest Whangarei

Very clean, modern rooms and apartments in the centre of town. Parking is a bit convoluted- you have to park on the street to check in and then drive around the block to enter the underground using your key card. On the night I stayed there were massive roadworks outside, scheduled to go on all night, and the management kindly moved me to a quieter room, which was also an upgrade onto the original room.

I will be back Staff were great, helpful and friendly

This did not work for me and I will tell my agent not to book here again. I arrived at 5 o’clock and had to navigate the recptionless access which was lengthy and difficult to do as you have to phone a helpline. The corner where the phone is was noisy with rush hour traffic and almost impossible to hear. Then you get given a code to access a lockbox. You need a pen to write it down. Once you’re in, you’re on your own. I had no confidence that I would be safe if there was a fire or some kind of emergency as there were no staff on-site. The rooms are not soundproof and the TV next door was blaring, plus some fire alarm type beeps went off twice. I was told next morning when my swipe card wouldn’t let the lift go to the basement where my car was parked that the lift had stopped during the night. The bathroom smelt bad with a blocked drain or something. BTW you need to book the car parking which my agency hadn’t done. Overall, not an experience I would want to repeat.

Regrettably, my June 2023 stay in Room 101 on a Friday night was disappointing. The adjacent nightclub's deafening noise, causing bed vibrations, continued despite numerous complaints. Relocation at 2 am, prompted by another guest's early checkout, though appreciated, proved highly disruptive, especially with a 2-year-old. It's disheartening that Room 101 was initially assigned, given the circumstances. Despite the hotel's cleanliness and secure parking at an extra cost, the inadequate soundproofing significantly detracted from the appeal of weekend stays.

For the price this place is basic. You are paying 5 star prices and getting 3 star standard. Basic. Lamps in bedroom didn’t work. It was just cheap, cold no view not comfortable in the apartment. I stay all over nz for work and I have never paid over $330 for a night in such a basic hotel. I’ll never stay here again

The room was very spacious and clean. A small kitchenette was also nice but we did not use it. Our room was on Bank Street so the traffic noise was a bit of a nuisance. Parking stall was small but it was adequate. Within walking distance of the waterfront and numerous attractions and restaurants. Overall it was good.