Monart Destination Spa

I'm really disappointed to be writing this, as I've visited Monart many times and have always had a great experience. In fact, I recommended it to the group I visited with this weekend. We were a group of four across two rooms. On arrival, we received the usual warm welcome. One of my friends had made personalised gift bags for each of us, and a staff member kindly offered to have them sent to our rooms. After lunch, my friend and I discovered our gift bags were missing. Our friends had theirs, but ours weren’t in either room. I rang reception and was told all bags had been delivered. They said they'd look into it and call back, but we never heard back and decided to head to the spa. Later, we found that only one bag had been returned — opened, with items missing, and a note to contact reception. Staff told us the bags had been delivered to the wrong room and the guests there assumed they were gifts for them. When we mentioned missing items, we were told they couldn’t accuse anyone of stealing and wouldn’t follow up further. We were given a bottle of prosecco as an apology, but the lack of urgency or real effort to recover the lost items — especially considering the thought that went into them — really soured the experience. I’ll now be more cautious with personal items at Monart. Mistakes happen, but the handling of this situation was very disappointing.

Just back from a fantastic 3 nights at Monart .. super experience from start to finish. Hotel really is a relaxing cocoon, supported by great service, delicious food and very thoughtful aesthetics of the hotel and gardens. Food was delicious. Thought restaurant was great value for the standard of food. Real treat to have a served breakfast. Preserves at breakfast were scrummy .. think they should be sold in jars with the lip balm! Relaxation areas were fab … and really encouraged you to take the time out just to chill. Teas on tap with fresh fruit were a nice touch too. Thoroughly enjoyed Nicola’s yoga, stretch and sauna ritual classes. They truly added to our overall enjoyment … Nicola is a very experienced instructor and we learnt lots. Definitely would have liked more classes. Hotel rooms are very comfortable and spacious. Loved the small balcony and views of greenery and trees. Spa was good … would question the purpose of some areas … and maybe others not quite as warm as they needed to be (heated seating areas). Annoying when folk left robes on chairs. But very pleasant way to spend a couple of hours. Treatments were lovely. Rejuvenation scrub left my skin so soft, though treatment process could have been explained better at outset. Hotel setting is super, loved the mix of old with new; the curving corridors, the casual gardens filled with greenery and swaying grasses, surrounded by lovely huge newly harvested fields when we were there, which were lovely to walk around. Nice touch that boots and coats are provided if required. Definitely would recommend for a chill out few days of pampering.

Nowhere like the Monart. Just love coming here...relaxing on my little balcony,before departure after a scrumptious breakfast....only disappointment 3rd night not available this time...Great recuperation time after serious fall....Staff amazing...warm and friendly and nothing too much trouble for them to accommodate...A Special mention to Millie, housekeeping..a beautiful girl...met her on way from Spa yesterday and feeling a little ill, she carried my bag and seen me back to my room....Thank you Millie. And Dean in the Garden Restaurant also Thank you...such a personable young man....and his service 2nd to none....so off down for,for me final Spa visit until September and,home to Co. Meath refreshed and well. Thank you Monart.

We visited Monart on July 3rd to celebrate our mam’s 50th birthday and were really looking forward to it, having heard so much about it as a luxury destination spa. The setting is absolutely beautiful — the gardens, thermal suite, and peaceful atmosphere made for a very relaxing environment. Afternoon Tea in the Old House was a highlight, and overall we had a lovely time together. That said, a few service issues left us feeling that the experience didn’t quite live up to the 5-star reputation or what you might expect from a true destination spa. Despite booking our stay in May and requesting spa treatments in June, the two treatments we were most looking forward to (Reiki and Reflexology) weren’t available. Communication around this could have been clearer. We were also given the wrong treatment time at check-in, and during Afternoon Tea I received a phone call saying one of the treatments had already started. This caused stress and rushing, and one of us only got half the treatment (thankfully they did reschedule the remainder for the next day, which we appreciated). There was also an error on our dinner bill, and some inconsistency with small gestures like birthday treats — one room got them, the other didn’t, even though we were all there for the same occasion. The staff were friendly and professional, and we did enjoy our visit, but the small details matter — and they’re what distinguish a truly 5-star experience. With a little more attention to coordination and consistency, Monart could live up to its reputation. As it stands, I’d say it’s a lovely spa hotel, but not quite the destination spa it markets itself to be.

A beautiful hotel and the spa was very relaxing with good variety. The outdoor sauna was the highlight. Would have liked a jacuzzi and outdoor hot tub but otherwise a rejuvenating and calm experience. Just what was needed. We were in real need, due to our personal circumstances, to have a completely positive experience and decided to spent what was alot of money for us on the highly acclaimed Monart hotel. We have little opportunity to have quality time together as a couple. The first night was the hotest day of the year, gorgeous! But no air-conditioning in bedrooms and no fans available. Had to wait till about 4pm the following day to get one ( that didn't work great) due to fact they had a limited amount and needed to wait till people checked out. A very uncomfortable nights sleep due to this. No smart TV or kettle in room either. We intended to make full use of the time and eat on site, staying in the hotel for the full 2 days. The meal in the garden restaurant was very poor. I had ordered chicken with a noodle dish and the chicken was very chewy...I couldn't eat the chicken part. The starter of onion baji was ok but bit dry. We didn't order deserts. In our attempt to be discreet for other guests comfort, I mentioned it to the staff on leaving. I was asked if I was still hungry, I felt this was missing the point considerably. We had really wanted the treat of a lovely fresh meal. We went out the next night to ensure a good meal ( which we had in a gorgeous italian in Enniscorthy btw). The hotel prides themselves on exceptional cuisine so we felt let down and disspointed. We did enjoy the breakfasts though. Except for the pastries as they were doughy. BTW We were charged the full cost of our unsatisfactory meal on check-out. We emailed the hotel on leaving to express our dissapointment and to say this was a rare and much needed break due to caring responsibilities at home. The correspondence was very polite and prompt which we appreciated. But unsatisfactory outcome as a vague offer of a discounted visit next time was offered. We can't afford to go there again. And would certainly recommend that people like us, for whom money is hard to come by and time off from responsibilities is rare, to spend their money else where. Felt like very poor value for money. On saying all of that I would recommend the rejuvenating spa for the day. The relaxation room was perfect, with fruit salad and lovely fresh herbal teas in constant supply. And the staff everywhere ( hotel and spa) were polite and seemed to want to try to make the experience positive and relaxing.

Start to finish was wonderful. Our car was politely taken from us when we arrived and then brought back to us when we were leaving. We did not have to think about parking or carrying our bags. Registration was short and informative. Our room was comfy, cozy and spacious. We got a prompt response to our request for different size robes. Opening and closing the back door window was problematic as it took us a few attempts to do it right. Walking around in robes was a bit novel but very relaxing especially around meal times. The spa was delightful; we each took advantage of it and had one treatment each. We got the same young lady and she made sure that we were at ease and enjoyed the session. The relaxation area outside the spa was so calming. The garden was colourful and the walk around it was therapeutic.