Wood Hall Hotel & Spa

We had a wonderful, too short a stay 😊 a beautifully presented Hotel and room, magnificent view and absolutely the nicest most professional team, who were Professional, efficient, polite and courteous

Great place with fantastic staff. This is a super little hotel hidden away from everything, an excellent place if you want to be alone. It’s an old building but doesn’t suffer from it. The staff are all excellent if a little forgetful in the restaurant. The only thing which lets it’s down slightly is the food. It’s not bad by any means, and some things are lovely, but it’s not quite 5*, the breakfast in particular was poor. I’d definitely recommend a stay here though.

I recently went to Wood Hall for a wedding and it was amazing. Everything was organised so well and the whole day ran smoothly. The staff were brilliant... really friendly and helpful all day. The food was absolutely delicious and everyone was talking about how good it was. It was a perfect day from start to finish. Thank you to all the team at the hotel for making my best friend's wedding so special!!!

I had a really lovely stay at this hotel. From the moment I arrived, the staff made me feel very welcome. Everyone was so friendly and always had a smile, which made a big difference. The service was excellent and nothing was too much trouble. The food was very tasty, with lots of nice choices for breakfast and dinner. The hotel itself is beautifully decorated and feels warm and comfortable. Everything was clean and well looked after. I would definitely recommend this hotel to anyone and I would love to come back for another stay.

Amazing stay at Wood Hall! I would highly recommend this hotel for anyone who is looking for a quiet country house hotel. The room, food, drinks and staff were faultless. There is nothing negative I can say. We will definitely return. Thank you!

Really disappointing experience. We checked the website and social media ahead of a family walk / bike ride to Woodhall hoping to sit out and have a drink and some lunch. Something we’ve done before. We arrived at the front entrance and a member of staff (I presume a waiter) came outside and without even a hello barked “Not today. There is a wedding” and turned on his heel and went back inside to reception. We were stunned at his behaviour and rudeness. I decided to go in and give some feedback about the fact that no where is it stated that they were closed for a wedding and that the member of staff needed to work on his customer service. We’d had a journey and the kids were so disappointed. Now I have no issue with a venue closing for a wedding but please let people know so they don’t make a wasted journey and ensure customer facing staff are trained in customer service. A simple “sorry guys I’m afraid we have a wedding today and we are therefore closed to public.” would have landed so much better. I went inside to relay this feedback to the staff on reception and the General Manager did attempt to placate us by letting us know we could get a drink outside the spa area but after the treatment we’d received from the waiter, (who chose to keep his head down and remain rude and ignorant) whilst I was relaying my feedback, we chose to take our custom elsewhere. It was evident they were not interested in my customer feedback. More staff came to the desk and they were all clearly more concerned with the wedding and getting me out of the way so I gave up. Lesson? Don’t bother again. They don’t care. I’ll stick to Rudding Park. A venue who always welcome us with open arms and amazing customer service.