La Quinta Inn by Wyndham Denver Westminster

The La Quinta Denver Westminster is an absolute disgrace to the Wyndham and La Quinta brands. My fiancé and I were expecting a nice, clean and quiet hotel to stay for our trip. We got the opposite. From the moment I checked us in I had a bad feeling about this property. As a bachelor’s degree holder in hospitality management and former housekeeping supervisor and manager of various luxury and select service properties I know what standards should be followed. While checking in, I noticed that the property uses paper folios, the night auditor was using a composition book to complete his audit and the so called bright side market was almost entirely barren and appeared to have been that way for a while. The check in itself was ok, but as soon as we drove away from the lobby to find parking I knew things were about to get worse. The parking lot is in disrepair with potholes, uneven and very poorly paved areas and no definite parking spaces. The concrete of the stairs leading to the hallways and elevator are crumbling and uneven. The elevator itself smells like a combination of cigarettes, mildew and mold. The elevator floor itself was broken and has an area rug to “hide” the damage. Once we got off the elevator and walked to our room we noticed that the exterior hallways were not clean. We had to then go into a separate inside hallway to access our room. This hallway has a musty, mildewed smell to it. We arrived at our room and opened the door to find a nicely sized suite, which was a pleasant surprise at first. Upon entering the room we were hit with the smell of cigarettes, mildew and mold once again. The room has 2 very dirty ceiling fans, a couch that is covered in stains and a coffee table that has broken edges. The walls are in disrepair and have pits and chips in them as well as dust, fingerprints and smudges all throughout. The doors also have fingerprints, dirt, scuff marks and scratches. At least 2 of the lights are either burned out or missing bulbs altogether. The nightstands, bed frame, and dresser have various debris stuck to them. There are also what appears to be boogers or the likes on the walls. There are handprints on the headboard that appear to be from a previous guest or guests having "adult fun." The room is quite dusty and the carpet appears to not have been vacuumed anytime recently. The bathroom floors are dirty and do not appear to have been cleaned anytime recently. There is dirt, dust and debris in all corners of the room including behind the furniture. The shampoo bottle in the bathroom is very dirty and appears to have been used by a prior guest. The bed and pillows were very uncomfortable and sheets did not feel or look very clean. The hotel advertises on it's phone system that is has been newly refreshed which is the farthest possible statement from the truth. This is by far one of the the most disappointing and disgusting hotels I have ever had the misfortune of staying in. I want a full refund!

Worst room/inn experience I’ve ever had. This is the shadiest inn/hotel I’ve ever been to I never knew a La Quinta could be this bad. I had to request a refund for the remaining five days I had booked, but the staff started acting shady and beating around the bush, saying only the "manager" could process the refund, and where was that manager? "oh, he is not here till 3pm," they say. "oh, he isn't available at the moment" "oh , you have to call the bank you booked the room with" It’s been a month, and there has been no response or comment from the manager at all. Even my bank requested a refund and still no respond. The room reeked of smoke, the toilet had brown grime, the tub was barely clean and extremely aged, and there was still trash left in the garbage bins. The towels had several small red spots on them, the drawers had white dirt in it; I didn’t feel comfortable putting anything in them (as shown in the pictures). The beds were so dented and uncomfortable that you’ll wake up with back pain. Outside, you could see homeless people rummaging through the garbage cans near the entrance. The driveway had massive potholes, the pool was green and filthy clearly abandoned and the metal stair railings were rusted in several places. This place seems like it’s only used by people in very, very dire circumstances- those who have no other option for shelter.