Residence Inn Denver North/Westminster

Absolutely terrible stay this past weekend from Fri-Mon. First, I gave them a courtesy message that I would be checking in late on Fri day night at 1am (Sat 10/12) to a 1 bedroom. The reservation on my Bonvoy app changed from 3 days to 2 days with a 4pm check in on Sat 10/12. I pointed this out to Emerson who assured me I was all set for a 1am (Sat 10/12) checkin. I then check in at 1am (Sat 10/12) and the check in person told me my reservation was canceled for Friday night and they were sold out. After speaking with his manager, they offered an "out of order" 2 bedroom, which was an upgrade from the 1 bedroom, and then they reimbursed me for Fri night. Second, the AC did not work in the room so I pointed this out to the check in person the next day on Sat. They said maintenance would fix but that I need to open the windows. AC was never fixed. Third, I pointed out there were dirty dishes in the dishwasher that needed to be cleaned. However, I ran the dishwasher and they were still dirty as pictured. After requesting to clean the room and dirty dishes on Sun, the room and dishes were never cleaned. The TV in the main room had no service, and the bedroom TV remote had no batteries. You figured if they offered me an "out of order" room that they would have the courtesy of cleaning the room at least once during my stay. Finally, the front desk told me to report these issues to Ericka (the assistant manager) via email, which I did on Sun. I still have not received a response 3 days later. Mysteriously, my reservation with the associated messages no longer appear in my Bonvoy app. I'm at the Gold Elite level for Bonvoy but that makes no difference.

We stayed here before for our family trip and came back based on our last stay. GOOD: 1. The rooms are spacious. 2. It’s not hard to find parking when coming in late night. 3. The parking is free. 4. In the 2 room suites, there is a larger bed in one of the rooms. This helped us on this family trip. 5. The ease of making the reservation. NOT GOOD: 1. The air conditioning didn’t work. And August is HOT. 2. There didn’t seem to be security for the parking lot. Our car had white writing on two of the windows which we wiped off in the morning. We found that a bit odd. 3. When making a reasonable request, the response wasn’t as friendly and timely as we were accustomed to from other Residence Inns (Utah, Southern California, Northern California, Washington, Florida, Minnesota, etc.). 4. When we arrived late night after traveling, they told us they didn’t have a “clean” room for us. Our room was reserved and paid for in early August. 5. Our room (with no air conditioning) was not serviced and towels were not replenished. 6. They moved our family to 2 separate rooms.

We had a great room and the location was great for access to Denver and the surrounding area. Rapid transit is across the street if desired. The breakfast, although in a small area had a good selection of hot and cold foods. The kitchenette had a full sink, dishwasher,full sized fridge and enough utensils. One heads up: rooms are cleaned and linens changed ONLY upon request.

Nothing awful and nothing outstanding. It was an average stay. Everyone was super friendly. The hotel needs a bit of an upgrade as things are slightly worn but still functional. The bed was very comfortable. I do HATE the large bottles in the shower and want to go back to individual bottles. I am afraid those days are gone.

This hotel has friendly staff and clean rooms! with a full kitchen, you’re able to do your own cooking. The rooms are very spacious with the bedroom somewhat separated from the living room/kitchen area. It’s in a great location and close to great restaurants.

You may find this place as decent hotel to spend few days as got nice brkfst options also apart from nice locations Not as maintained as few years back though seen this hotel nice clean tidy now gone the charm seems old and managed hotel staffs are good and helpful but amenities and all other benefits such cleaning etc not done properly

I have a 2 bedroom suite. That means I have multiple people in the room. As per most hotels there are small trashcans and only 4 large towels. I was told at check in if you wanted house keeping to call daily before 9am (this is incorrect and check in staff needs to be told not to tell customers this). I called at 8:04. I was told no daily housekeeping. They could come today or tomorrow but not both. When I inquired as to why I was told that they no longer provide this service because Marriott did a survey with their members and the members stated that they don't change their sheets every day so the hotel decided that they would not provide daily service. They said it would help save water. I have never been under the impression that your sheets are changed daily if you stay multiple days. They make the bed with the existing sheets unless you request new sheets or put them on the floor. They also usually only replace towels that are on the floor if you have them hung up they leave them alone. So basically all that's needed is them to come in make the bed with the existing sheets and take out the trash and if towels need to be replaced then they can be replaced. so there is no water to be saved there is no extra washing that would be done by them coming in my room seeing my towels hung to be used again tomorrow seeing my sheets still on the bed to be used again tomorrow all I really need is someone to take out my trash. When I explained this she said their policy is people put their trash in the hallway... So I pay the same rate as before without any additional service and I get to walk up and down the hallway with bags of trash everywhere. I travel quite a bit. Last month I was at a holiday inn in Dallas. You didn't have to request anything. They came in every day and did the same thing that they've always done before covid. No requests no complaints just the typical service that's been provided for the past 30 years at hotels. It was a perfect stay. 2 weeks before that I was at a Hilton property in Vegas and again daily service without having to call. Marriott wants to cut corners and provide fewer services for the same price. So now at Marriott we can either have rooms with overflowing trash or hallways with overflowing trash. Customers choice!

Reasonable pricing for a great 1-bedroom suite. Lots of counter space. Comfortable beds. Excellent wifi and TV selections. Good breakfast offerings but would have liked yogurts. Fast elevators. Our room was clean and housekeeping showed up each time we requested it. Could have used more hangers. Laundry room needs work: only 1 of the 3 washing machines was working, one dryer also out of order and the dryer lint traps all need the screens replaced. Personnel all quite friendly and helpful, but especially Bonnie at the front desk who was above and beyond helpful. We will definitely be returning. Other than these minor nits, this is just a great facility,

This hotel could be a 5. Rooms are very roomy and comfortable but the AC unit is very loud and seems to drive temperature well below and above set point. The location is perfect with highway entrances and shopping nearby. The free breakfast could be very good but seems short staffed and the selections are often limited or out. waffles and french toast were best. cereal selection limited. oatmeal dried out. they need a second person.