Marriott Dallas/Fort Worth Westlake

The hotel is under massive construction which isn’t noted on the booking site. There is a parking lot and parking garage, but you are not allowed to use them. It is valet only. Dumb here in the burbs and inconvenient. I was greeted with a rent a cop coming up to me telling me to move my car it is private property. This all is a harbinger of what’s to come. At check in I was told loudly twice my card was declined I pre paid with. I told them I knew it went through and they said it didn’t. Guess what? I’ve been charged twice, and after three weeks of the run around it’s looking like small claims court isn’t far off. Last but not least the very dated and dingy rooms at this hotel had saggy beds and one with a hair on it that wasn’t mine. The water was super hot and you couldn’t get it cool even. The whole room looks like another world compared the lobby. The construction also woke me up before my alarm. This should not be open. There are far better alternatives in this area. Do yourself a favor and pass on this Marriott.

I had a long journey and a 4-hour flight to get to this hotel, only to find out upon arrival (April 29th, around 5 PM) that my reservation had been canceled without my knowledge. I had booked through my company’s travel app (Navan) about a month in advance and received no notification—no email, no phone call—about the cancellation, which I was told was due to renovations. The woman at the front desk (long black hair, half tied up) asked if I had received an email about the cancellation. Frankly, if I had, I wouldn’t have shown up. She then informed me I would be sent to their "sister" hotel about 5 minutes away (in reality, it was closer to 10 minutes by car), which completely defeated the purpose of booking this hotel in the first place—it was chosen specifically because of its proximity to Varispace for a business trip. When I arrived at the new hotel (The Southlake Marriott), the front desk had no record of a reservation for me. I then spent 30 minutes on the phone with a Marriott Westlake representative trying to sort everything out. She was incredibly helpful and reassured me that the original reservation had been canceled without penalty, and that no charges were made to the company card on file. However, I still had to use my personal credit card to make a new reservation at the second hotel. The way this situation was handled by the Marriott Dallas/Fort Worth Westlake staff was unacceptable. There was no communication about the cancellation, no reservation made on my behalf at the alternate location, and no ownership or real apology from the front desk staff. I left feeling incredibly frustrated and disappointed. I’ve never experienced anything like this before, and I will not be booking here again.

Customer Service

Beds & Bathrooms Always enjoy the facilities, the staff, and the service. But, the rooms could use a couple of changes. Looking forward to the renovations bringing more counter space in the bathrooms and softer mattresses.

how quite it is