Best Western Area Urban Hotels

Average overall

Comfortable place

My room had a beautiful view of the mountain and I loved it!

The bedding are very old and toiled is stained as per pictures. Checking in was very hectic it took me 2 hours for them to locate my reservation from trip. Com

The hotel manager Ahmed was very helpful and tried to resolve most of my concerns. The apartment are not to standard at all. Thanks to Ahmed and the hotel staff that helped moved me from the apartment building to the main hotel. The food is good.

The location of the hotel is good, very close to the center of Freetown, the rooms are hygienic and clean, and the hosts are nice. It is a good choice to come to Freetown. Breakfast is simple, delicious and comfortable.

It’s been quite an experience for me for the past two weeks staying there. The hotel itself is at a fantastic spot, so no worries about that at all. The management work really hard to keep their guests comfortable and I must say I was really impressed with that. Fantastic team! With improvements, this hotel will definitely gain more than the current rating. That’s if its wanting to. Therefore to fix that, there’re rooms for improvement with the amenities and facilities provided. Apparently, the rooms advertised were done on a fake advertising scheme. They looked nothing like the one I paid for. My room was later upgraded when I complained as I was really disappointed. The rooms didn’t even have any single bottle of water for guest. Imagine lading at night and thirsty but realise there’s no drinking water as most hotels would. I highly recommend a look into that. For future reference, I would recommend the staff be aware of guest's booking details. Maybe provide a desktop at the front desk where they can access the bookings for confirmation. Most hotels have that. Last on the list is the breakfast provided. It would be great if the hotel would provide a blend of different breakfast options instead of the same everyday. It can still be on the current budget but with different meal options, every other day or so. I nearly fell ill during this period unless I had to skip breakfast on most days and go out for food. Some of us don't have the stomach for that, and it's quite displeasing when you've already paid for the service, even worse when you’re staying longer as I did. Overall, I would recommend this hotel for anyone travelling to Sierra Leone as besides the aforementioned, I did enjoy my stay there. Great staff! And yes, I will come again in the near future.