Hibernation Station

We were looking forward to this stay and initially, as we pulled into the property it seemed to be well kept and lovely. Once we drove around the back to our cabin and started looking around, it was clear that the rest of the property, not along the road, was in disrepair. Weeds and trash were apparent, porches and roofs needed replacement, and swallows were living in nooks and crannies of several cabins including ours. The inside of our cabin was great- roomy and comfortable, so we were at least glad for that. They also have employees living at the back of the property in trailers and cabins and the area was unkept. It was also next to the playground (most had yellow tape/was broken) which felt creepy. I would not have let my kid play in that playground. The spa was also gross and in desperate need of chemicals which was a bummer. We were looking forward to a soak after a day of hiking. One morning we woke up to a man just outside our window, on our porch, smoking and charging his phone and lingering. We learned he was a maintenance worker, but it was pretty unprofessional. No warning, no uniform, no way to know who he was without asking. When we told the front office, another worker responded with, “it’s completely normal and acceptable to smoke in many other countries”. Okay. My biggest gripe with this place is that we were significantly overcharged. We had already paid in full a year ago, yet were charged again along with a $500 charge that we were told was a hold. Okay. When we called to get this resolved, the front office said they could not help and provided the manager’s contact info. He did not respond for 2 days do we had to call our credit card company to dispute the charges. Then they charged us again. Long story short, after 2 days of contacting the manager and our credit card company, it was finally resolved. This is not something anyone wants to deal with, especially while on vacation! I think this place could be awesome with better management. But as-is, there is no way I would recommend this place or stay here again. Wayyyy too overpriced and incompetent management.

We stayed for 3 nights in a Family Cabin, South Fork series, which served our party of 5 adults comfortably with 3 queen beds and a kitchen area. The log cabin vibe was pretty cool and the staff was helpful and friendly. We did enjoy the hot tub area and appreciated the lodge area in that building. However our 2 story cabin definitely seemed to have some foundation and plumbing issues. the floor was sagging wherever the walls met it. Doorways were about an inch higher in the center of the threshold than where it met the floor, so it was hard to latch the doors. The refigerator was 2 inches away from the wall at the bottom and touching it at the top. Water dripped down from the bathroom ceiling from the unit above. We could hear every footstep as the occupants climbed the exterior stairs and walked around in that unit.