Red Garter Hotel & Casino by Red Lion Hotels

My husband and I stayed here January 10-12 for our anniversary. The hotel was great, the staff were kind, and the restaurants were great as well. We really enjoyed our time. My one star review comes from the customer service we have received since. I accidentally left my AirPods in our room which I know, is my mistake but accidents happen often. I was told that all I needed to do was send in a return label, which I did immediately. Apparently the label got lost after they confirmed to me they received it and would send the AirPods. I have called multiple, multiple times and can go in depth about the conversations I have had on the phone simply trying to get them back. I have been told many times that they would be sent out. Today (March 27th) I was told that my best bet would be to make the 3 hour drive to pick them up I don't know about you, but I'd much rather invest in, and stay at a place where a simple request when I make a little mistake as a guest can be resolved. Happy to change my review if I can actually get some communication, or my items back without having to make the drive, or just invest in a new set.

When I arrived to check in the girl was nice she assigned me a smoking room without asking, the only thing is I mentioned I have a touch of asthma and can't stand cigarette smoke, as I was reassigned a new room, I entered the second room, it could be better all the beds have wrinkles in the sheets upon arrival, there is some damage to the wall frame like someone's been hitting it with a cart, or luggage, as for the rest of my stay the bed wasn't as comfy as the last time I came here i was given a nicer room, this time it was not up to par the drain plug for the tub didn't even work, so I had to use a washcloth. I have seen better maybe the next time it will be better only time will tell. Had to walk down 3 hallways to get to my room so it is a long way to 281 but it is good they have alot of rooms service could have been a little better oh yeah and there is a new fee they charge a Usage Fee the girl called it costing 17.41 never heard of this before and my friend owns a hotel nearby and has never heard of this so remember u will have a extra charge on your card along with a incidental fee that will fall off, but not the Usage Fee as she called it.

We stayed here because the other ****** hotels were full for the Friday night we traveled thru. Room was just OK. No on screen channel guide. Internet wouldn't work. The desk clerk said to try it in the hallway, then return to room. It connected in hallway, but lost connection once in room. Website said they had pay per view movies. Didn't see that on TV. Asked deskclerk. She said she had no idea about that. Only one poorly staffed restaurant available. Food was alright. Waitress said there was a recent ownership change that reduced menu. Former Italian restaurant looks to be permanently closed. Only one operating bar. No beer on tap, just bottles. No in room coffee. They have a Starbucks Coffee kiosk, but it doesn't open until 7:00 am. This place is kind of thread bare and appears on its last legs. We seldom travel I-80 thru the area, but won't be staying here again.