SpringHill Suites Providence West Warwick

Stayed here for one night enroute back home. The elderly man that checked us in was very professional and neatly dressed. Not something that you routinely find in hotels any longer. Be aware that upon check in they put a $50 PLUS a $20 hold on my VISA. $70 seems extreme for at a hotel of this level. However, another Springhill Suites that we recently stayed at did a similar charge. Do know that this is a very old built Springhill. However, they have maintained the interior quite well and it does serve the purpose for 1 or 2 nights. The bathroom is old style where Marriott used to build the bath/toilet area on an angle and the sink area does definately need brighter lighting. Also, the “kitchenette” area does have a microwave but not a sink like the newer properties do have. The breakfast was very basic, but not as much selection as other Springhill or Fairfield properties. Overall, decent stay as long as the price is right.

We had a wonderful stay at SpringHill Suites and wanted to give a special shoutout to two outstanding team members who truly made our visit memorable. Sharod Beach, the manager, went above and beyond—working multiple back-to-back shifts and still managing to greet guests with a warm smile, a kind word, and helpful attitude every time we saw him. His dedication and professionalism set the tone for the entire hotel. Donavan, who ran the breakfast area and seemed to be everywhere lending a hand, was equally impressive. He kept everything running smoothly, made sure guests were well taken care of, and did it all with great energy and a friendly demeanor. This level of service is rare, especially at a decently priced hotel, and it made all the difference. Thank you to Sharod, Donavan, and the entire SpringHill Suites team for making our stay so enjoyable—we’ll definitely be back!

The Staff was excellent in their service and assistance whenever we had an issue or a question, the cleaning staff was also very helpful and friendly. The hotel had an elevator issue but it never hindered the flow of persons staying there, will return to this location anytime.

The hotel itself was okay but the guests in the room above ours decided to have a party until 2 am. They were playing loud music and had who knows how many people in there talking loudly. I tried to ignore the noise but after a few hours of their inconsiderate revelry, I called the front desk to complain. Just placing the call itself was a problem because the directions on the phone to call the front desk did not work. I had to look up the hotel number and call it like it was an outside call. The lady at the front desk was a bit curt about the complaint as she said that she would try to do what she could with the fact that she was the only employee on the property. I don't know if she was able to do anything or if the party just wound down on its own shorty thereafter.

The property was close to highway with quiet surrounding. Easily accessible many restaurants.

Great staff in both dining and at front desk and in the pool as well! Thank you!