Guest User
August 12, 2024
When we arrived at the rented house, we were able to open the gate and then the front door with the codes that were sent to us. The house was completely empty, there were no beds or other furniture / cupboards in the bedrooms. The house stank and was full of junk. It looked like a horror house from a movie. We thought that the house might have been squatted, and after many hours of wasted time we left again. We have sent many telephone calls and emails to 'Suite Smart West Vancouver Luxury Rentals', without any response, also no response from *******, through whom we had rented the house, via the internet in Belgium. So we looked for another hotel in Vancouver where there was still room. 2 days later the rental amount of 620CAD was deducted from my visa! Pure fraud... After many emails and phone calls to *******, we only received a short response that they did not understand our problem..., despite the emails with photos of the house and a video of the dirty conditions, no beds, no bed linen... etc. ??? NEVER BOOK VIA *******, AND CERTAINLY DO NOT RENT VIA Suite Smart West Vancouver Luxury Rentals, in Vancouver!!!
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