Regency Inn & Suites
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in West Springfield
Regency Inn & Suites
21 Baldwin Street, West Springfield, Massachusetts, 01089, United States
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Located in West Springfield, Regency Inn & Suites is in the business district, within a 5-minute walk of Storrowton Village Museum and Eastern States Exposition. This hotel is 1.8 mi (2.9 km) from MassMutual Center and 1.9 mi (3 km) from MGM Springfield.Show More
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Amenities
24-hour front desk
Wi-Fi in public areas
English
Mountain biking
No smoking in public areas
Water purifier
Vending machines
Stair-free main entrance
All Amenities
Property Description
Located in West Springfield, Regency Inn & Suites is in the business district, within a 5-minute walk of Storrowton Village Museum and Eastern States Exposition. This hotel is 1.8 mi (2.9 km) from MassMutual Center and 1.9 mi (3 km) from MGM Springfield.
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3.6/5
Cleanliness3.6
Amenities3.6
Location3.6
Service3.6
All 8 Reviews
Surroundings
Airport: Bradley International Airport
(22.1 km)
Airport: Hartford–Brainard Airport
(48.2 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
3
King Room
1 King bed
Non-smoking
Air conditioning
Private bathroom
Towels
Microwave
Check Availability
4
Double Room
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Towels
Microwave
Check Availability
Guest Reviews
3.6/5
8 reviews
Verified Reviews- Cleanliness3.6
- Amenities3.6
- Location3.6
- Service3.6
Average for similar properties in West Springfield
Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. PHP 70.40). Trip Coins can be used to save instantly on room rates.
Christopher
January 28, 2025
I stayed here while attending a convention nearby. The staff was fantastic. I wasn’t in the hotel for many hours, but the room was more than adequate. The rooms and lobby offered all the amenities I needed. I would definitely stay there again.
Stephen
January 27, 2025
No breakfast or coffee, and little hot water
While the hotel was quiet, clean, and comfortable, there was little pressure in the sink, and it took forever to get hot water. I was also disappointed that for $777 for 2 nights, there was no breakfast service, and no coffee in the room.
Helen
January 19, 2025
As a woman traveling alone this was not the place to stay.
There was no one at the front desk at 7 PM when I arrived, the website said front desk was open until 10. The door to the lobby had no security lock and the door from the lobby to the rooms had no security lock. The TV did not work, I had to switch plugs around to get the lights on over the bed, and the standing lamp had to be unplugged to shut it off. There was an empty nip bottle beside the night table and lastly the air conditioner was on full blast, it was 18 degrees outside.
I did not stay. I left and checked into another hotel down the street.
James
January 14, 2025
Tv didnt work, shower head had a leak. Found liquor bottles from previous person to stay there. Bed was hard as a rock.
Heather
January 2, 2025
The front desk people were great very friendly the hotel is under renovation rn but very very clean quiet comfortable i will absolutely book again and am looking forward to see how the place comes out!
Guest User
July 2, 2023
This rating is based on VALUE. I was getting big 3 digit rate quotes from the local chain hotels so decided to look locally. Amy was so pleasant sounding on the phone I wanted to check it out. Near downtown, on Main St, this renovated motel looked great: fresh looking paint, new doors, tasteful colors, cared for parking lot and CLEAN, CLEAN, CLEAN. Amy offered to show me a room: new floors, good lighting, new looking windows, standard motel furniture in good condition, new looking towels, bed clean, nice AC unit, spotless bathroom with new looking fixtures, good refrigerator, microwave, desk and comfy chair. No frills, but nothing missing and all fresh, unworn, and clean. With very polite, helpful service from Amy (she’s a keeper!). And…$85! Woo hoo! Great value. I would definitely stay here again. (My only photo is taken at night.)
Guest User
January 31, 2023
As I've mentioned in other reviews the only things I really look for in a hotel are clean rooms and well-maintained facilities. The Regency Inn and Suites in West Springfield was neither in my experience. One of the pillows on the bed was out and out dirty, and in one corner of the room the rug was no longer tethered to the floor (see photo). The staff was friendly but until they take basic care of their rooms and actually wash linens properly I can't recommend staying here.
Guest User
January 31, 2023
After my son’s graduation ceremony, we decided to go check into the hotel so we could all freshen up for dinner. You can imagine our surprise when we pulled into the parking lot of the Regency Hotel to find it empty (save a derelict car) and the doors to the hotel locked with a closed sign. I’m still waiting on ******* to resolve this issue as I was already charged for my room. 😡
Services & Amenities
Most Popular Amenities
24-hour front desk
Wi-Fi in public areas
More Amenities
Internet
Wi-Fi in public areas
Front Desk Services
24-hour front desk
Languages Spoken
English
Health & Wellness
Mountain biking
Off-site
Public Areas
No smoking in public areas
Water purifier
Vending machines
Accessibility
Stair-free main entrance
Property Policies
Check-in and Check-out Times
Check-in: 15:00–21:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Please contact the hotel for details about crib and extra bed policies.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Number of Rooms: 45
Located in West Springfield, Regency Inn & Suites is in the business district, within a 5-minute walk of Storrowton Village Museum and Eastern States Exposition. This hotel is 1.8 mi (2.9 km) from MassMutual Center and 1.9 mi (3 km) from MGM Springfield.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 45 guestrooms featuring microwaves and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 45 guestrooms featuring microwaves and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.