Rufina Palm Bliss

FOR GOD SAKE PLEASE AVOID THIS HOTEL This Hotel rooms were so small (even in premium) and we had 3 members in our family with an extra bed requirment. When I asked at the reception how the third bed would be accommodated in such a small room his reaction was VERY RUDE and ARROGANT and he had even raised his voice on me. They have rooms at basement two which was very dingy.The next day we had to leave the hotel early as we wanted to cover Sky bridge before we had to catch up our flight at Bagdogra in the afternoon. We had requested for an early breakfast which the hotel refused and instead offered packed one. But the hotel was so inhuman and gave just one slice of bread sandwich a cake and juice. Overall it was a worst experience. PLEASE AVOID THIS HOTEL

nothing special to mention, booked three rooms, given 2 rooms at second floor and one room at basement, why make such combo when a family booking in combo, if you call reception after 9 for water no one will pick up, at restaurant the manager is ever angry, the car came at morning none called, even gave wrong info to the driver, its more like govt employee behavior, roof is there, view is awsome but a chair table is not even there, food its ok.

The hotel room was good but the hotel did not have adequate staff and there was no coordination between the staff. The restaurant and food was also terrible.

Location is good price is around 2200 for balcony room which could be around 1800. Breakfast was not good but you don't have other options also nearby.

I stayed on dated 16.09.24. This hotel is in hygienic condition: and room service is very poor, bedsheet and comforter is very dirty, and basic phone is in dead condition: None of the hotel staff was available in dress. Cheated by showing 3 stars, even the floors were dirty.

An excellent hotel with its pristine location, had a wonderful time with my family there. One of the best hotels in middle pelling!