Bosheuvel Country Estate

We booked out the entire estate for our wedding from 25 to 27 October 2024 and what was supposed to be an amazing destination wedding weekend turned into a horror show for our guests staying at Bosheuvel Estate. Our guests arrived on Friday to discover that there were dirty linens on their beds, the linens were torn and stained and there were no towels provided in the rooms. The rooms that did have towels only had 1 towel per room for 2 or 3 people. The rooms were filthy with what looked like never washed bath mats in the rooms that were actually provided with bath mats, dirty old soaps that people had left in the showers. There were toilets that were not working and the bathrooms had little to no water pressure in the baths and showers. The rooms that did have water had no hot water. There were not even bath plugs in the rooms that had baths. We decided to have our Friday night dinner and arrival celebration at Bosheuvel. It took forever to get a drink, food took up to an hour to come out and they were grossly understaffed to deal with a fully booked guest house for the weekend. With all of the above going on the owners were sitting drinking at the restaurant and didn’t lift a finger to try and sort any of this out. Furthermore, they have spotlights shining directly through the windows with no blinds or curtains provided in front of some of the windows so our guests were not able to sleep on Friday or Saturday nights. On the day we viewed Bosheuvel We requested extra beds in two of the rooms for guests who would be bringing kids. On arrival there were no extra single beds put in the rooms as promised but mattresses with nothing but a sheet, worn out pillow and a throw as a blanket. Our guests requested towels to be provided and rooms to be cleaned and wait for it…. There were NO towels at the facility. The staff had to drive and go and buy new towels for the rooms in order for the guests to bath/shower and get ready for the wedding. Bosheuvel was unable to cater for our vegetarian guests for breakfast. Ignored all of their requests to just remove the meat. While all of our guests were getting ready for the wedding suddenly there was no water at all at Bosheuvel. This was reported to management and we were told it was because the guest house was at capacity. Guests who were in the showers at the time could not even wash the soap off of themselves or out their hair. It gets worse… we booked and paid the full deposit for the entire venue in April 2024 yet they still took bookings. This led to double bookings and our guests having to vacate their room to give to other guests also attending the wedding. They took the double booking money and did not even offer a refund After the wedding, guests returning from the wedding could not re-enter Bosheuvel. They closed the gate and the security LEFT! Our guests had to lift the gate off of the rails in order to get to their rooms after walking the estate for half an hour trying to find someone wh