Delta Hotels by Marriott West Palm Beach

Close to airport but nothing around within walking distance. Shuttle service us so inconsistent, still had to do Ubers. The room was fine but lobby is being remodeled which they don't tell you before. Won't go back.

The best I can say about is the location is great, all the other staff are not bad

This was my email back to the hotel asking for feedback to celebrate their team. Providing feedback as requested. I will start with saying, yes I might stay again but next time I would raise these concerns while there. With work being busy, I was too tired and didn’t want to deal with the possibility of changing rooms. Management should consider: Walking the property and do the left/right and up/down method to address all areas of concern. Rooms should be deep cleaned at least monthly. Mold in bathrooms - showers, sinks, toilets should be taken care of. Someone should go in the room as if they were a guest and see if all things work as expected, Positives: - Hotel is convenient to the airport - the onsite restaurant is convenient - towels were good quality - bed was comfortable - the water and the ice machine were nice to have - bottles of water in the room were also nice to have Negatives / sadly too many - the overall smell of the hotel is stale, some kind of infiltration of air fresher or air purifier would have been nice. Stale isn’t doing it justice - the smell is stale, moldy, old. Not typical Marriott experience - button for lobby in one of the elevators is partially broken - elevators are slow Room 900 specific issues 1. The air does not consistently work as set (ex: setting as auto and 70 was extremely hot, the air would rarely kick on. Setting it to 67 cooled it down some, but still never holding a consistent temperature. Fan would blow for 60-75 seconds then go off for 5+ minutes). I normally keep it on 70-72 at home and the 67 which was the lowest it would let me go was ridiculously hot 2. There is mold EVERYWHERE in the bathroom. I am not sure when the room was last deep cleaned - bathroom and bedroom area. 3. Room floor clearly had not been vacuumed between guests, possibly longer. Food in corner by suitcase area. 4. While towels are good quality, only providing one washcloth, one hand towel, and 2 towels is crazy, especially when housekeeping sees towels on floor to soak up water from shower (or heck it may have been the toilet) leaking. 5. The hooks for towels/clothes are broken. The one in the bathroom behind the door was on the floor at check in. I left it on the counter. Housekeeping left it there. The left (1 of 3) hook on wall over suitcase area was also not secure. This is dangerous! Imagine if a kid found these screws 6. The shower curtain needs to be washed or replaced. The red bacteria is gross. 7. The shower head was HORRIBLE! Several issues - even with shower turned on, water is coming out at a heavy speed from tub faucet and also from metal arm of shower head. This means - the hotel is wasting a ton of water and it’s hard to feel clean because there is minimal water coming out of the shower head. The shower head is also corroded. 8. It could be the shower head not working well that doesn’t wash shampoo/conditioner out well, or it could be the hair products. Either way, argon oil products are t

Arron made my experience amazing and rememberable, he took care of me and my spouse we didn’t need to ask for anything, I wasn’t sure what I wanted to drink and his suggestion was great! Please keep him around!!