Delta Hotels by Marriott West Palm Beach

Close to airport but nothing around within walking distance. Shuttle service us so inconsistent, still had to do Ubers. The room was fine but lobby is being remodeled which they don't tell you before. Won't go back.

The best I can say about is the location is great, all the other staff are not bad

Appreciate the quick easy check in. Professional, helpful, & clean. I’d definitely stay again if I was in the area. Definitely recommend.

My family and I booked this hotel for one night before taking a cruise. We drove 9.5hrs arriving around 4am just to be told that we weren’t allowed to check in bc we arrived after 3am. It was written in the notes that we were going to be late check ins but was told that we had to purchase another room. I asked was the room still available and we were told that it was. I also asked if they had the keys and was told yes, they have the keys but wouldn’t let us check in that room bc they did audits at 3am. I explain that I’ve never heard of this before and have stayed in numerous places. I then asked for a receipt and she told me that they didn’t have a printer. I then said every hotel has a printer. I came to the realization that this was bc we were black and told them so and they didn’t bat an eye, just a stone cold look on both of their faces with a slight smirk from Nicolette. Approximately, two mins later two ladies walked up to the desk to check out and as they walked away Nicolette asked them if they need a receipt and pull it from underneath the counter right by her leg. Jasmine told us that the room is non refundable and if we wanted to stay there we would have to pay for another room. I refused to stay at this hotel and called another hotel while standing in the lobby. Nicolette asked if we drove to the hotel and I asked why and she said that once we drove on the property a camera took a picture of our plate and would send us a parking fee if we were on the property longer than 1hr. I called my travel agent and she found another hotel not too far away as we checked in there the receptionist was very friendly and I explained to him what we just encountered. He told us “that doesn’t make any sense. They could’ve checked you in” and was very apologetic about it. I was told later by my sister that when Jasmin walked out of the building to the shuttle bus she aggressively and angrily told her to move the car under the overhang and we couldn’t park there. Nicolette and Jasmine weren’t helpful nor friendly. In fact, the customer service was very rude. I’m from the South and I know this experience all too well.