GrandTour33709415487
December 24, 2023
I'm a longtime Platinum Elite Marriot member,and I had stayed at this hotel once before. I got an upgrade to a king suite (although they gave me a hard time getting the upgrade when I arrived, even though the room was open). That room is great - has a couch, t.v., and a refrigerator in both the bedroom and living room. Lots of room to hang out. Bathroom sink outside the bathroom. Great location - near the movie theater and all the stores/restaurants in Essex Green shopping plaza. It's about 10 minutes from Turtle Back Zoo. When we checked in, the front desk woman wasn't friendly at first (she looked like she didn't want to be bothered with us), but then she became much friendlier and told us where to go to eat. The restaurant that all the Courtyard Marriotts have in the lobby only serves food for breakfast here, (I've never seen that before) instead of breakfast and dinner. The hotel was nicely decorated for the holidays. The t.v. remotes in both rooms were really slow, and we couldn't watch Neflix. After we logged in, it would just spin and spin. But the thing that really bothered me, is that we had a "do not disturb" sign on the door. As Platinum Elite members, we requested a 1 p.m. checkout. We were about to leave at 12 p.m., when housekeeping knocked on the door (with the don't disturb sign) and then immediately tried to enter without waiting 5 seconds. I opened the door, and seriously, the woman was glaring at us. So unbelievably unfriendly. I stated that we would be leaving in two minutes, and she just gave us an angry look and walked away. To us, it seemed like the hotel has unhappy employees. We usually find Marriott employees to be so friendly. (I had called before I arrived, and the two people I spoke to also weren't too friendly.) I don't know if I would come back -it's conveniently located, priced well, and clean, and the suite is really spacious, but just didn't feel overly welcome.