Tappan Zee Hotel

My son found himself stranded in West Nyack yesterday, and needed a place to stay. The only hotel with a vacancy was the Tappan Zee and my son was within a 25 minute walk to the hotel. I called the hotel at 11:50 pm after seeing on-line that they had 3 rooms available, and that the desk was manned 24 hours a day. When I attempted to pay for his room ($130 plus taxes) I was told they didn't accept credit cards over the phone. I then asked if I could simply book the room on-line for him . . . The answer was a flat "No." He then suggested I try the other hotels in the area. I explained that they were all full, and I really needed to get my son off the street. He wouldn't budge. As a result, my son spent the night sleeping on a park bench! How can a hotel that ONLY accepts payment at the front desk upon check-in, even still be in business???

Exceptional customer service from employee’Lola. She was friendly in greeting, smiling and asking myself and my family what she could do for us to make our trip even better. The hotel was great, arrived at night in the rain and wasn’t sure from the outside that this was the hotel?A brick building that looked like a wharehouse . Inside a modern NYC chic decor. Exceptionaly clean room and modern and roomy. Great trip!